----------(1)
>From WESCOTT@LYCOMING.EDU Tue Nov 30 17:14:49 1999
Date: Tue, 30 Nov 1999 16:09:27 -0500
From: GERRE WESCOTT <WESCOTT@LYCOMING.EDU>
Subject: Re: Subscription problems (Sarah Christenson)

Hi Sarah

do what I do:  call your customer service person at Ebsco and tell them
your problem.  Have them straighten it out.  That's what you're paying
them for.

Gerre

---------- Forwarded message ----------
Date: Tue, 30 Nov 1999 13:18:58 -0500
From: Sarah Christenson <siracksa@OPLIN.LIB.OH.US>
Subject: Subscription problems

Hi!
I am trying to find out if any other libraries have had this problem.
We use EBSCO as our serials vendor.  This year, when we sent in our
renewal list, somehow most of the publishers interpreted them as new
subscriptions rather than renewals.  This has resulted in a number of
early start dates and duplicate subscriptions.  Which will, next year,
result in early expire dates.  If you have experienced a similar problem,
please let me know. Thanks!

Sarah Christenson
siracksa@oplin.lib.oh.us
Processing Supervisor
Geauga County Public Library
12701 Ravenwood Dr.
Chardon, OH  44024
(440) 286-6811 ext.120

----------(2)
>From skworj@UWGB.EDU Tue Nov 30 17:14:49 1999
Date: Tue, 30 Nov 1999 16:06:34 -0600
From: "Skwor, Jeanette" <skworj@UWGB.EDU>
Subject: Re: Subscription problems (Sarah Christenson)

***This happens with our vendor sometimes also.  All I do is photocopy the
labels on the duplicate issues and forward them to my rep.  She contacts the
publishers and gets our expiration dates straightened out.

Jeanette L. Skwor                       Email:skworj@uwgb.edu
Serials Dept., Cofrin Library           Phone: (920)465-2670
University of Wisconsin-Green Bay       Fax: (920)465-2783
Green Bay, WI  54311-7001