5 messages: 1)------------------------------- -------- Original Message -------- Subject: Re: Staff performance: checkin rates -- Susan Andrews Date: Mon, 18 Oct 1999 15:35:21 +0000 From: "M. O'Neal" <moneal@library2.webster.edu> Sorry - but I think actually timing your staff as to how long it takes to do checkin is unreasonable. I agree some days everything goes smoothly and other days are a nightmare. If you have hired good people in the first place trust goes a long way. Until you have actually sat in the checkin chair you have no idea what all can be involed in the checkin process. Mary 2)--------------------------------- -------- Original Message -------- Subject: Re: Staff performance: checkin rates -- Susan Andrews Date: Mon, 18 Oct 1999 13:58:02 -0500 From: "Ferm, Carrie" <alicf@AUGUSTANA.EDU> I have to agree with Susan. We use student staff to do the checkin and I would prefer that they take their time and get it right the first time, rather than have issues misshelved and lost. If it takes a REEEEaly long time for one person to check in an issue, I will check to see if he/she is having a problem, but this has rarely happened. Carrie Ferm Augustana College Library Periodical Section Rock Island, Il 61201 Phone: (309)794-7316 Fax: (309) 794-7230 e-mail: alicf@loki.augustana.edu 3)---------------------------------- -------- Original Message -------- Subject: Re: Staff performance: checkin rates -- Susan Andrews Date: Mon, 18 Oct 1999 14:48:16 -0500 From: Patricia Bennett <pbennett@nslsilus.org> I have to agree with Susan. With the number of missed, skipped, and generality messed up volume numbers speed comes in second to accuracy. But that's just my opinion. ******************************************************************************* Pat Bennett Chief Periodicals Clerk phone 847.870.3667 Arlington Heights Memorial Library fax 847.506.2636 500 N. Dunton Ave Arlington Heights, IL 60004 4)--------------------------------- -------- Original Message -------- Subject: Re: Staff performance: checkin rates -- Susan Andrews Date: Mon, 18 Oct 1999 14:05:06 -0600 From: Julia Franklin <jfrank@isl.state.id.us> I would also perfer accuracy to speed. Hard to believe, there are times a serial will change their title, placment of vol. issue number and date. I would want to give people a chance to be accurate, ask questions, look at the screen and access what they have in hand, then ask them to rush through the process to gain "Brownie Points" towards performance review. My 2 cents worth. Julia Franklin Serials LAI Idaho State Library jfrank@isl.state.id.us The opinions are my own, and not the opinions of anyone, anywhere, else...in the world. 5)---------------------------------- -------- Original Message -------- Subject: Re: Staff performance: checkin rates -- Susan Andrews Date: Mon, 18 Oct 1999 16:26:58 -0400 From: Deborah Harrell <dharrell@westga.edu> Perhaps a better 'rate of return' might be number of pieces received against number of pieces incorrectly received. Our current system has a report that we run after each checkin session. It tells us how many items were received as well as gives us a listing of each. We then check this against the actual pieces and can see which ones need editing, didn't get completely checked in, whatever. Our standards vary with the level of responsibility and ranges from 1% to 5%. Debbie Harrell Ingram Library, State University of West Georgia phone: 770-836-6498 fax: 770-836-6626 > -------- Original Message -------- > Subject: Re: Staff performance: checkin rates -- Lauren Corbett > Date: Mon, 18 Oct 1999 13:28:17 -0500 > From: Susan Andrews <Susan_Andrews@TAMU-COMMERCE.EDU> > > > I have never done this and would not be happy if I had to. Maybe no one > else has this problem, although I doubt it, but it is rare to have a day > go > by that we don't have to check something in current issues to, > hopefully, > figure out what is going on. And some days, it seems like everything > that > you touch is a problem. I *much* prefer accuracy to speed. There is, > of > course, such a thing as unreasonably slow. If the checking-in of a > certain > number of magazines regularly takes twice as long as it does everybody > else, you may have a problem. But, coming up with an actual check-in > rate > seems a little unreasonable to me. > > At 09:22 AM 10/15/99 +0100, you wrote: > >-------- Original Message -------- > >Subject: Re: Staff performance: checkin rates -- Donnice Cochenour > >Date: Fri, 15 Oct 1999 09:06:21 -0400 > >From: Lauren Corbett <lcorbett@odu.edu> > > > > > >I can tell you that the average rate for my staff to do check-in on > >Innovative, printing and applying a label to each issue, without > >barcoding, > >and with most issues not receiving a security strip, is about 3-4 > >minutes > >per issue. > > > > > > > > >-------- Original Message -------- > >Subject: Staff performance: checkin rates > >Date: Thu, 14 Oct 1999 17:37:26 -0600 > >From: Donnice Cochenour <dcocheno@manta.library.colostate.edu> > >Reply-To: dcocheno@manta.library.colostate.edu > >Organization: colorado state university > > > >I'm interested in hearing from other serials units where performance > >for checkin staff are based on a checkin rate. Do you have any > >performance measures for the number of pieces staff can checkin > >per hour? Are you using an automated checkin system? If so, > >which one. > > > >Thanks in advance, > >Donnice > > > > > >Donnice Cochenour > >Serials Librarian > >Colorado State University Libraries > >Ft.Collins, CO 80523-1019 > >Voice (970) 491-1821 > >Fax (970) 491-4611 > >Internet: dcocheno@manta.library.colostate.edu > > > > > >Lauren Corbett > >Serials Services Librarian > >Perry Library > >Old Dominion University > >Norfolk, VA 23529-0256 > >Ph: (757) 683-4144 > >Fax: (757) 683-5954 > > > Susan Andrews > Head, Serials > Texas A&M University-Commerce > P.O. Box 3011 > Commerce, TX 75429-3011 > Susan_Andrews@tamu-commerce.edu > (903)886-5733 >
