Date: Tue, 11 May 1999 12:54:34 -1000
From: Roberta Winjum <robertaw@HAWAII.EDU>
Subject: Re: Speaking of claiming (Jeanette Skwor)

I suspect the next reply you'll get from Elsevier will say that you've
exceeded their 60 day limit for claims!

If I were you, I'd keep trying until they either send it or finally come
out and say that they're never going to send it. It's the principle of the
thing at this point.

As I recall, I used to get the feeling that Elsevier never responded to
any first claims...it was always tempting to say "second claim", even if
it was the first.

Aloha, and good luck,
Roberta Winjum
Head of Serials
University of Hawaii at Manoa Library

> Date: Tue, 11 May 1999 16:10:38 -0500
> From: Jeanette Skwor <skworj@GBMS01.UWGB.EDU>
> Subject: Speaking of claiming
>
> I would like to hear of other's experiences claiming from Elsevier.
>
> We receive their Ecological Abstracts, which we bind.  The October 1998
> issue arrived with the back cover and several back, index pages, slashed
> and mangled.  I sent out a claim immediately (Nov. 9th).  Three weeks
> later (Nov. 17th) I received a form letter from them, saying a replacement
> copy "would be sent shortly."
>
> On Jan. 28th, I reclaimed, attaching a photocopy of the promissory letter.
> On March 3rd, I received a fresh copy of the same form letter.
>
> On April 5th, I sent a letter, told them of my frustration and attached
> photocopies of the previous claims and form letters.
>
> Today I am gathering index volumes for the bindery, and am, of course, not
> able to send that volume.  I am wondering if I should just give up and try
> to have it repaired as best as can be, in house, or if I should give it
> another few weeks--or months.  Thoughts?
>
> Jeanette Skwor
> Cofrin Library - UWGB
>