---------- Forwarded message ----------
Date: Thu, 18 Feb 1999 10:54:47 -0500
From: Terence Rose <trose@gw.libofmich.lib.mi.us>
Subject: Re: Claims study? (Meg Robinson Arnold)

I feel that this stat is way too high, I would say at least 10% of all
claims but no more than 20%.

---------- Forwarded message ----------
Date: Thu, 18 Feb 1999 08:36:59 -0500
From: Meg Robinson Arnold <mrarnold@EMAIL.UNCC.EDU>
Subject: Re: Claims study?

Another take on this whole "90% of claims we recieve are invalid" thing is
keeping in mind the number of times you've claimed something once, twice,
only to be told on the third claim that its too late to be claiming this
issue, or this issue was never published (how many of those "not
published"  have you seen rec'd by other schools?), it has been delayed a
few weeks or a year, or it was misnumbered, or they thought your
subscription had expired or never existed, etc. I'm sure to a publisher,
those are all considered invalid claims. I'm sure to the library, they're
perfectly legitimate - you didn't recieve the issue you were expecting,
and were due. I'd say that would skew the statistics somewhat.  Just my
thoughts, as one who just sees the after-effects of denied claims.

            *************************************

Margaret Robinson Arnold
Bindery Supervisor         mrarnold@email.uncc.edu
Atkins Library
UNC Charlotte                ph:704-547-2127
9201 University City Blvd
Charlotte NC  28223-0001
             *************************************