---------- Forwarded message ----------
Date: Tue, 29 Dec 98 10:04:01 Pacific Standard Time
From: Diane Erdelyi <derdelyi@lbpl.org>
Subject: Re: Magafile users? (Joe Rose)

We, too, have used magafiles for over 30 years. We had been very happy
with them.  Suddenly we ordered and it took months of calls to receive our
order. This happened several times! Last time we ordered was Aug. 1997. We
have yet to receive this order, altho the few times we have actually
connected with a human, the order was promised. I tried a Gaylord product
in desperation, but kept trying to reach Magafile Co. They called me while
I was on vacation at Thanksgiving and said my order would be shipped with
verification of amount...OVER ONE YEAR AFTER IT WAS ORDERED. I spoke to a
machine upon my return to verify. I have yet to receive this order. I
think the company was probably run by one person who has either retired or
sold out, and the people left do not know how to run a business or do not
care.  I will keep trying to reach them and maybe get some product once
every five years.  I have considered writing to the Better Business Bureau
of the area, but am afraid Magafile Co. would never get back to me.  I was
not pleased with the Gaylord product, but will order that until I get some
magafiles.  Last time we called Magafile Co. they said"My you are
persistent".