2 messages, 86 lines:

(1)--------------------------
Date: Wed, 25 Mar 1998 14:15:37 EDT
From: "GLEN MAHONEY" <gmahoney@library.smith.edu>
Organization: Smith College Libraries
Subject: Re: Replacing pages through Interlibrary Loan

        Securing pages removed from periodical issues is a straightforward
procedure at the main library of Smith College.  If patrons notice
pages torn from bound periodical volumes, the Circulation Staff
process the request to ILL; if page problems are noted when current
issues are gathered for binding, the Periodicals Staff process the
request to ILL.

        We always request all missing pages, regardless of what might be
printed on them (for example, we have requested, and then
tipped-in, pages that are total advertisements on both sides, both
because ads are cultural documents and to prevent patron questions in
the future).  The requests to our ILL Staff always request inclusive
pages, and include the statement: "To replace pages [missing, torn,
mutilated, etc.] from library's copy."  To my recollection, there
never has been an instance where the lending library has not supplied
photocopies of the pages (or covers) that we requested.

Glen K. Mahoney                    email: gmahoney@library.smith.edu
Periodicals/Acquisitions               phone: 413-585-2983
William Allan Neilson Library     fax: 413-585-2904
Smith College
Northampton, MA 01063-0001

(2)----------------------------
Date:         Wed, 25 Mar 1998 16:42:53 -0500
From:         Charlotte Diana Moslander <cmoslander@cnr.edu>
Organization: College of New Rochelle Library
Subject:      Re: Replacing pages through Interlibrary Loan

If you are using the OCLC ILL subsystem, there is a field called
"borrower's notes" (or something like that.)  A note that all pages are
wanted could be inserted here.  Our Periodicals Assistant completes a
full ILL form when requesting replacement pages.

Charlotte Diana Moslander
Periodicals Librarian
Gill Library
College of New Rochelle
29 Castle Pl.
New Rochelle, NY  10805-2339
(914)654-5814 (vox)
(914)654-5884 (fax)

Jeanette Skwor wrote:
>
> Subject: Replacing pages through Interlibrary Loan
>
> We're having a discussion on this topic and having some confusion; I would
> like to hear the process in other libraries and any tips you can give us.
>
> Generally, our procedure states that when a periodical is found to have
> pages torn out or otherwise missing, it is brought to the Serials Dept.
> office and we order the missing pages.
>
> When ILL or circulation are the ones who first notice the problem, they
> tend to order the pages first, then bring us the periodical--which is fine,
> also, as long as we are informed.
>
> The problem comes in when not all the pages are received.  I am told pages
> that have only advertising are not copied (which makes sense), but how are
> we to know that is the case?  Another problem arises when an article title
> is requested instead of specific pages--and this seems to be often what is
> requested/required--again, we don't always get the pages we do not have.
>
> I must confess my working knowledge of ILL procedures is Zilch.   And yet I
> am thinking there should be a way to specify that this is being ordered by
> the library, as replacement pages, vs. this is an article someone requested
> a copy of.
>
> I'm not at all sure I've expressed what I need to express, but am hoping
> for discussion and enlightenment . . .
>
> TIA,
>
> Jeanette Skwor          skworj@uwgb.edu
> Cofrin Library-UWGB
> Green Bay, WI