(1)----------

Date:         Tue, 6 Jan 1998 14:14:02 -0600
From: Judy Stephenson <stepjudy@NS1.KTC.COM>
Subject:      Re: "Postal problems" (Julie Preisser)

We utilize our subscription service, EBSCO, for the majority of our
claims. They, in turn, notify the publisher and it takes off from there.
For Direct Subscription claims, we have to notify the publisher directly.
Postal problems have never surfaced as being the culprit.

Judy Stephenson
Serials Assistant
Logan Library
e-mail:  stepjudy@schreiner.edu
Phone: (830) 792-7319

---------- Forwarded message ----------
Date: Tue, 6 Jan 1998 14:53:39 -0500
From: Julie Preisser <jpreisse@SINCLAIR.EDU>
Subject: "Postal problems"

Following the recent threads about claims - and the comment from
publishers that the problem is with the post office:  has anyone tried =
to
handle a problem of non-receipt by going through the post office?  Who
does one contact?  What does one say?  What is the result?  I am curious
and wondering if I have neglected an important avenue to get claims
settled.  Thanks for your comments/help.

Julie Preisser
Periodicals Librarian
Sinclair Community College
444 West Third Street
Dayton, OH 45402
Email: jpreisse@sinclair.edu
Phone: 513-226-3006
Fax: 513-449-4564

(2)----------

Date:         Tue, 6 Jan 1998 15:14:51 -0500
From: Jane Thompson 558-8310 <Jane.Thompson@UC.EDU>
Subject:      Re: "Postal problems" (Julie Preisser)

Re contacting the post office: yes, it is definitely worth it. I would
advise beginning at the library door and working your way backwards: how
does the library get its mail? Is it sorted at a substation, and then
bagged and sent to the library? Or sent to a university sorting station?
Sometimes bags of mail get left behind accidentally. Sometimes the
university sorting place has staff problems--you may find that one person
is in charge of library mail, and when that person is gone, nothing
happens. Look at it like a puzzle--noone is invested (I hope!) in
preventing mail reaching the library, so there is a problem somewhere. I
am sure you have checked your labels for accuracy. Take some mail with you
when you visit your university dispersing place. Get to know the person in
charge. This can take a lot of time, but you should be able to locate the
problem once and for all, and the local mail people will appreciate your
taking the time to talk with them. Good luck!

Jane Thompson--University of Cincinnati Health Sciences
Library--thompsjl@uc.edu