---------- Forwarded message ----------
Date: Tue, 6 Jan 1998 11:16:19 -0500
From: enolan@WWILKINS.COM
Subject: Re: Trouble w/claiming AHA journals? Response from Publisher

     Dear Ms. Griffin,

     In response to your e-mail, I wanted to let you know that as of
     January 1, 1998,Williams & Wilkins has become the publisher for these
     titles.  Prior to this date, the AHA had been self-publishing.

     As the new publisher, it is our policy to replace any missing issue
     two times free of charge.  So, if a publication is monthly, there
     would be an opportunity to claim 2 times for 12 separate issues.

     With regard to your comment about issues being delayed, I wanted to
     assure you that we adhere to strict publication schedules, and that
     as such, you should no longer be experiencing any delays.

     Also, I wanted to let you know that our experience has shown that in
     general, claims in the US are either due to a postal problem, a change
     in address, or an issue not being printed on time, and that it is
     usually not necessary to replace any missing issue more than 2 times
     to correct any one of these problems.

     Obviously should there be a unique situation where we need to send out
     more than 2 claim issues, we will be happy to work with you to make
     sure that this happens.

     Lastly, should you have any other questions or concerns regarding this
     policy or any other Williams & Wilkins policy, please feel free to
     contact me directly by phone at (410) 361-8018, by fax, at (410)
     528-4312 or by e-mail at enolan@wwilkins.com.  If it would be easier
     for you, you could also call our dedicated AHA customer service
     manager, Janetta Cooley, at 1-800-638-6423.

     Regards,

     Elizabeth Nolan
     Circulation Manager
     Williams & Wilkins

______________________________ Reply Separator _________________________________
Subject: Trouble with claiming AHA journals? (JoAnneGriffin)
Author:  <SERIALST@LIST.UVM.EDU> at Internet
Date:    1/5/98 4:32 PM

---------- Forwarded message ----------
Date: Mon, 5 Jan 1998 15:26:02 -0500
From: jgriffin@OPAL.TUFTS.EDU
Subject: Trouble with claiming AHA journals?

Dear Fellow Serialists,

Have any of you folks out there ever heard of a publisher limiting the
number of times you may claim issues? The American Heart Assoc. has told
us that we may claim twice a year PER SUBSCRIPTION, and that is all. (This
does not mean claiming the same issue repeatedy, this means any and all
issues). Now perhaps this wouldn't be such a big deal if the journals came
in on a regular basis, but for the past two years we have had little luck
in getting ANY issues on some titles from them, not just two per journal.
(We are a medical school and subscribe to about 5 AHA jornals).We may get
all January issues and then none will arrive for the next six months.
After much work by our subscription agent, most will eventually arrive,
but not all. At this point we are told we are over the limit and cannot
get our issues. We were also told, believe it or not, if we persisted in
continuing to claim we would be CANCELLED! A phone call to the AHA was
extremely unsatisfactory -- the person just repeated the "party line",
verified that our address was correct (it was), and suggested that maybe
someone was stealing our copies.

We are extremely frustrated by this. Claiming is a pain in the neck at the
best of times. To pay for and not receive our journals is maddening, and
to be treated the way we have been by a publisher makes me furious.

Have any others had to deal with this? How did you handle it?
****************************
JoAnne Griffin
Tufts Health Sciences Library
145 Harrison Ave.
Boston, MA 02111

jgriffin@opal.tufts.edu
****************************