---------- Forwarded message ----------
Date: Tue, 6 Jan 1998 09:39:43 -0600
From: Judy Stephenson <stepjudy@NS1.KTC.COM>
Subject: Re: Trouble with Claiming AHA Journals (3 messages)

Thanks, Jeanette, for the idea of "tracking" dates of receipt...that =
will also be an administrative nightmare, but might prove fruitful...and =
YES. claiming missing issues is just about my most UNFAVORITE task.=20

Judy Stephenson
Logan Library, Kerrville, TX

----------
From:   Marcia Tuttle[SMTP:tuttle@gibbs.oit.unc.edu]
Sent:   Tuesday, January 06, 1998 9:18 AM
To:     SERIALST@LIST.UVM.EDU
Subject:        Trouble with Claiming AHA Journals (3 messages)

(1)----------

Date:         Tue, 6 Jan 1998 08:33:57 -0600
From: SKWORJ@GBMS01.UWGB.EDU
Subject:      Re: Trouble with claiming AHA journals? (JoAnneGriffin)

***I don't understand why you are opposed to cancellation--if it were =
us, I
suspect we would be doing the cancelling.  Obviously, if you are not
receiving the issues, they are not being used.  Can you afford to =
subscribe
to titles that patrons do not use?

Jeanette Skwor
Cofrin Library

> Have any of you folks out there ever heard of a publisher limiting the
> number of times you may claim issues? The American Heart Assoc. has =
told
> us that we may claim twice a year PER SUBSCRIPTION, and that is all. =
(This
> does not mean claiming the same issue repeatedy, this means any and =
all
> issues). Now perhaps this wouldn't be such a big deal if the journals =
came
> in on a regular basis, but for the past two years we have had little =
luck
> in getting ANY issues on some titles from them, not just two per =
journal.
> (We are a medical school and subscribe to about 5 AHA jornals).We may =
get
> all January issues and then none will arrive for the next six months.
> After much work by our subscription agent, most will eventually =
arrive,
> but not all. At this point we are told we are over the limit and =
cannot
> get our issues. We were also told, believe it or not, if we persisted =
in
> continuing to claim we would be CANCELLED! A phone call to the AHA was
> extremely unsatisfactory -- the person just repeated the "party line",
> verified that our address was correct (it was), and suggested that =
maybe
> someone was stealing our copies.
>
> We are extremely frustrated by this. Claiming is a pain in the neck at =
the
> best of times. To pay for and not receive our journals is maddening, =
and
> to be treated the way we have been by a publisher makes me furious.
>
> Have any others had to deal with this? How did you handle it?
> ****************************
> JoAnne Griffin
> Tufts Health Sciences Library
> 145 Harrison Ave.
> Boston, MA 02111
>
> jgriffin@opal.tufts.edu
> ****************************

(2)----------

Date: Tue, 6 Jan 1998 08:36:15 -0600 (CST)
From: Cindy Morley <cmorley@law.uark.edu>
Subject: Re: Trouble with claiming AHA journals? (JoAnneGriffin)

     Is there a reason you have to continue dealing with the publisher?
Can you get the journals from a vendor such as Hein?  They generally =
have
much better luck with claims etc. than each individual library.  The
situation stinks, but that is about my only suggestion.  Good luck

Cindy Morley
University of Arkansas
Law School Library
cmorley@law.uark.edu
(501) 575-7916
 When you need to knock on wood is when you realize that the
world is composed of vinyl, naugahyde and aluminum

(3)----------

Date:         Tue, 6 Jan 1998 08:43:00 -0600
From: SKWORJ@GBMS01.UWGB.EDU
Subject:      Re: Trouble with Claiming AHA Journals? (2 messages)

***Quoting Judy Stephanson:

> have been
> told numbers of times by various publishers that the issues we're
> claiming are no longer available...and the timing of the claim =
sometimes
> is less than 3 months (because of the delays in sending, we, too, are
> expecting that the missing issues are simply "late!") Any =
recommendations?

***I have succeeded in winning this argument by sending my receipt
history--eg, for a quarterly I might respond, " Issue # 1, January 1996 =
was
received August 27, 1996.  Issue # 2, April 1996, was received December =
3.
I claimed issue #3 on April 3, allowing the 3-month interval and a 30 =
day
grace, which actually, I feel is short, and would not have been =
surprised
to get a not-yet-published notice."  Etc etc.

***Good luck!  Isn't claiming fun?

Jeanette Skwor
Cofrin Library, UW-Green Bay