2 messages, 68 lines:

(1)--------------------------

Date:         Wed, 13 Aug 1997 16:16:15 -0500
From:         Joe Edelen <jedelen@SUNFLOWR.USD.EDU>
Subject:      Re: comments & suggestions please

Dani,

At the present time we have an automated checkin system that flags items
for claiming.  It goes from C1 to Claim 4.  We transmit most of these
claims electronically to our vendor.  The others we fax a list or mail the
claims (some direct orders, etc.).  We review the C1,2,3s and 4s and the
system claims only those we release.  Then we check the 'claim checker'
whenever it comes in agains each title to reply to the vendor as to which
items they need to reclaim.  Once we generate a C1 for an issue the system
automatically processes C2 and C3s at, I believe, 45 or 60 day intervals.
Whenever an issue goes to Claim 4 status the system prompts us to review
it.  At that point we normally authorize a Claim 4 but also call the
vendor ourselves.

We presume, although have no knowledge about it, that the vendor somehow
coordinates the claims from our 'claim checker' and the electronic
C1,C2,C3 and C4s that we upload to them.

Joe Edelen
-----
On Wed, 13 Aug 1997, Dani Lichtenberg wrote:

> I have a question about the statement, below:

Joe Edelen <jedelen@SUNFLOWR.USD.EDU> wrote:
>> We do a 2nd claim on a 45 day lapse, but I am inclined to agree that 8
>> weeks is more realistic and then maybe 8 more for a 3rd claim.  I also
>> believe it is critically important that you reply to your vendor's 'Claim
>> Response Report' (whatever it is called).  All the above is predicated on
>> your using a vendor (Faxon, Ebsco, etc.).  If you do and if you 'follow
>> the rules' I believe you should expect a 90-95% fill rate.  If not, change
>> vendors.

> Can you clarify a point for me?  Do you place 2nd and 3rd claims in
> addition to replying via the monthly "claim checker" from the vendor?  Or
> do use the "claim checker" in lieu of subsequent claims?
>
> Thanks,
> Dani Lichtenberg
> p005386b@pb.seflin.org

(2)------------------------

Date:         Wed, 13 Aug 1997 13:53:00 -0700
From:         Mike Scully <mscully@SWEDISH.ORG>
Organization: Swedish Medical Center
Subject:      Re: comments & suggestions please

With Ebsco, at least (can't speak for Faxon), you make the appropriate mark
on the claim checker for each item to be re-claimed, and the followup claim
will be made for you.  So, yes, you "use the 'claim checker' in lieu of
subsequent claims".

Reference Library               Mike Scully         mscully@swedish.org
Swedish Medical Center          206/781-6462        www.wln.com/~swedlib1
PO Box 70707/NW Market & Barnes 206/781-6193 (fax) "All opinions are my own."
Seattle WA  98122