---------- Forwarded message ----------
Date: Wed, 13 Aug 1997 07:30:43 CST
From: DONNA VICKERS <DVICKERS@choctaw.astate.edu>
Subject: Re: comments & suggestions please (Andrew Leonhart)

---------- Forwarded message ----------
Date: Tue, 12 Aug 1997 09:17:24 -0500
From: Andrew Leonhart <aleonhar@MNU.EDU>
Subject: comments & suggestions please

Dear Serialsters:

I am fairly new at this job.  When I don't receive an issue of a journal I
file a claim with our vendor (Ebsco).  After a month or two, if I still
don't receive that issue I file another claim.

Looking back over my records I have found that after filing a claim, in a
percentage of the cases, I still never received the issue.

1)      Should I expect all the claims I file to result in receiving the issue?

2)      What is a fair percentage to expect?

3)      What can I do when I don't receive the issue?
        Ebsco also has a "missing issue bank" that we can check for
missing issues.  Some times issues are not offered.  If not
available through the missing issue bank we claim or order the issues
from the publisher.  If no longer available from the publisher we
have a few vendors we try.  John T. Zubal, 2969 W. 25th Street,
Cleveland, OH  44113 and CJR Periodicals, Inc., 237 Washington Avenue,
Hackenback, N.J.  07601

Comments and suggestions appreciated.

Andrew
Donna Vickers
Arkansas State University
State University, AR  72467
work (870) 972-3077
fax  (870) 972-5706
dvickers@choctaw.astate.edu