Subject:  Re: Heads Up: Journal of Neural Transmission Spec. Ed.

I don't remember seeing any follow up to this posting.  Today I called
Springer Verlag (1-800-SPRINGER) and spoke with Marie Green. It sounds like
she has heard from lots of us over the last few weeks and here is how she
explained what to do.

Springer realizes the way this was sent was a mistake.  We may keep the
volume and do what we want with it.  We need to give her the invoice number
printed on the packing slip that accompanied the volume, she will credit
our account and we will not be invoiced.  It sounds to me like if you do
not call and ask her to credit your account, then you will get invoiced.

Danny Jones
<jones@UTHSCSA.EDU>
----------------
At 5:03 PM -0500 3/25/97, Paula M. Lynch wrote:
>Hi 'listers...
>
>I've just spoken with the standing order representative for Springer-Verlag
>(NY) and here's the story...
>
>ADVANCES IN RESEARCH ON NEURODEGENERATION, vol. 5, is a "special edition"
>supplement to JOURNAL OF NEURAL TRANSMISSION, vol. 50.
>
>The mysterious dark blue volume of "Advances in Research..." showed up in
>the US mail this morning with only a packing slip to identify it.  The
>packing slip indicated that the publisher was shipping the volume to us
>and, using a purchase order number "JRNL NEURAL TRANS", was billing our
>accounts payable office for the item ($149.00).  Other than this note on
>the packing slip, there is no indication on the volume itself to link it
>with the journal title.
>
>The Springer-Verlag reps informed me that the publisher has shipped out
>this special edition to all subscribers of JNT and has billed the accounts
>payable office, rather than our subscription agents, as an "experiment".
>Unfortunately, the Springer-Verlag management didn't let their customer
>service representatives in on the experiment.  The standing orders rep.
>only found out about it when several JNT subscribers/customers called her
>for information.  Evidently the shipping/billing problem stems from the
>fact that this series is shipped out from Europe.
>
>I've already been in touch with our subscription agent (Faxon) regarding
>the situation, and the fact that we will be deciding whether or not to keep
>the volume and will decide how to pay for it.
>
>Hope this helps anyone else who might be confused about the appearance of
>this title.
>
>Paula
>
>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>Paula M. Lynch, MSLS                            phone: (215) 503-8406
>Collection Management Librarian                 fax:  (215) 923-3203
>Thomas Jefferson University
>Scott Memorial Library                    email:  lynch1@jeflin.tju.edu
>1020 Walnut St., Room 201
>Philadelphia, PA  19107
>
>                "Bear conquers world in Pooh d'etat"
>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~