Date: Wed, 05 Mar 1997 16:32:59 -0800
From: "Tom White, Journals Marketing Mgr., UC Press" <tom.white@UCOP.EDU>
Subject: Claims/WWW & one ?

I want to thank the many librarians who took the time to respond to my
recent query to SERIALST.  Most of you emailed me directly.

The responses I received, in order of preference, were 1. to send the late
notices directly to the librarian, separate from the current issue (10); 2.
include a late notice in the current issue (9); 3. send the late notice to
the vendor (7).   Many opted for more than one route.

While most respondents would appreciate having online/WWW access to
frequency, scheduling, pricing and online claiming, they also did not want
to have to go searching Web sites for late notices.

I'm sorry to say that journal publishers have little control over editorial
production, at least at Cal where most journals are produced and edited by
offices unrelated to the Press or UC.  It would make all of our lives much
easier if editorial content was consistently on time.

If I can press my luck a little more and ask of you another question, it
would be this:  What is the best way for me to learn the reason for a
journal cancellation?  I realize that many libraries are under the budget
gun, but I would like to know why one of our journals got chosen instead of
another.

Again, thanks for your time.  I will take your suggestions to heart and to
my planning meetings.

Tom White, Journals Marketing Manager
University of California Press
2120 Berkeley Way # 5812, Berkeley CA 94720-5812
Voice: 510/643-0953; Fax: 510/642-9917; Email: tom.white@ucop.edu
Web site - http://library.berkeley.edu:8080/ucalpress/journals