3 messages:
______

1)____

Date: Wed, 05 Mar 1997 10:40:52 -0400 (EDT)
From: Diane Lewis <DILEWIS@IGSRGLIB01.ER.USGS.GOV>
Subject: Re: Publisher inquiry re: claims, WWW (Genevieve Clay)

My reception of serialst seems to be sporadic.  Haven't rec'd any
messages before today for quite a while.  Would have responded if I'd
seen Tom White's message. Deducing what he seems to have said from
your message, I heartily agree.  It is the responsibility of
publishers, whoever they may be, to notify vendors and libraries when
issues are delayed.  It saves them headaches in the long run.  We
often lack the time to scan and claim issues, but many libraries
claim assiduously.
Diane M. Lewis, Serial Records Librarian
U.S. Geological Survey Library
National Center--MS 950
Reston, Virginia 20192
(703)648-4399
dilewis@igsrglib01.usgs.gov

"If you want peace, work for justice."--Pope Paul VI.

Views expressed are strictly my own.

2)_____

Date: Wed, 05 Mar 1997 09:40:01 -0600
From: Jeanette Skwor <SKWORJ@GBMS01.UWGB.EDU>
Subject: Re: Publisher inquiry re: claims, WWW (Genevieve Clay)

I had also expected "everyone" to chime in on this one, so passed it by.

The card insert would be less preferable to me than a direct mailing to the
subscriber (and a postcard is fine.)

You could let the vendor know, but not all vendors are as efficient as we
would like them to be, and communication gaps/lags develop, so I would go
the direct route.

Thanks--

Jeanette Skwor

3)_____

Date: Wed, 05 Mar 1997 12:47:21 -0500 (EST)
From: Steve Black <blacks@rosnet.strose.edu>
Subject: Re: Publisher inquiry re: claims, WWW (Genevieve Clay)

> I'm surprised that there hasn't been a deluge of replies to Tom White
> concerning how folk at the University of California Press should notify
> libraries concerning delays in their publications.  Where is everyone?

I e-wrote a response to Mr. White directly.  My main point to him was that
with automated claiming systems, the only reliable way to reduce claims is
to reduce the number of issues sent behind schedule.  Send 'em on time =
avoid claims.

  Makes me wonder, if you count all the time put in by all the people all
over the world who have to deal with claims, how much it costs the
publishers, vendors, and libraries.  Must be staggering.

> A late card notice for a future issue enclosed with a copy of the
> current issue would be okay, as long as it's seen and acted upon.

There's the rub.

<snip>
>
> Personally, I say notifying the subscription agents is *very* important!

I agree.

<snip>

Steve Black
The College of Saint Rose