Date: Fri, 24 May 1996 15:50:12 -0400
From: Deborah Harrell <dharrell@WESTGA.EDU>
Subject: Re: Claiming (Liz Breier)

Thanks.

Debbie Harrell
Ingram Library, West Georgia College
phone: 404-836-6498
fax: 404-836-6626
e-mail: dharrell@sun.cc.westga.edu

On Fri, 24 May 1996, Liz Breier wrote:

> Date: Fri, 24 May 1996 09:49:38 -0500
> From: Liz Breier <axlz@MUSICA.MCGILL.CA>
> Subject: claiming
>
> I am new to this list to I don't know if this topic has been discussed before.

> I would like to know if anyone has set standards for claiming.
***Not officially; everyone sort of does their own, I guess.***

 > How many working days should a claim take to resolve? >
***This depends on  whether you
claim thru a vendor or direct to the publisher.  When you go direct, you
usually have quicker response.  Of course, if you have a number of claims
from one vendor, it it certainly much easier to have them do the work.***

How often are claims made?
***We claim electronically.  Generally I have
the weekly titles noted 10-15 days, monthly titles 20-25 days, quarterly
titles 25-40 days.***

 > What is the percentage of claims resolved within a certain period?
***We get more "resolution" to direct claims...probably because we are
quicker.  But I don't know what our resolution rate is.  Perhaps I will
do some number crunching and see.***
> >
> What should we expect from our agents, how do we know we are getting the
 service we are paying for?
 ***Flexibility, attitude.  Then check your service
charges, billing needs.  I have dealt with four vendors in 20+ years, and
pretty much believe if you feel you are getting a good deal, you probably
are.***

 > > Any thoughts?
***When claiming direct, be sure to include a
mailing label from a fairly recent issue.  Otherwise, the publisher won't
know who you are, and probably won't send issues.***

> > > Liz Breier - Jewish General Hospital Health Sciences Library
>              3755 Ch. Cote Ste. Catherine, Montreal, Quebec H3T 1E2
>              (514-340-8222 x5929) fax: 514-340-7552
>              e-mail axlz@musica.mcgill.ca
>