Anne-Marie,
Your claims don't seem out of line to me at all. I believe we all get
duplicate responses to our claims, but we also get no responses at all.
I don't know what your situation is in this regard, but in my case, I get
more zero responses and "claimed too late" responses than duplicates.
It's seems to me that our goal should be to get as much of what we pay
for as possible.  To this end, prompt and occasionally repeated claiming
(without frivolous claims) seems to be the most effective.

Freya Anderson
Consortium Library
University of Alaska Anchorage
anfna@UAA.ALASKA.EDU

On Tue, 30 Apr 1996, Anne-Marie Quets wrote:

> Subject:      claims and the abuse thereof
>
> Dear Serialists,  I work in a small art library (155 periodicals-kardex
> system and manual claims) and have been told  by the head librarian that I
> generate too many claims to Ebsco. Last year I had 18 claims but they
> included claims for phantom publications, organizations that sporadically
> publish in fits and spurts, and repeated claims.  I try to find out by
> phone and letter if and why publications are late but I still got 2
> duplicates that came in after my claims went out.  I will simply slow
> down but can you really fine tune this much more?  I thought I under
> reported my claims already. Please advise
>
> Anne-Marie Quets amquets@velcome.iupui.edu