3 messages:
_____
Date: Tue, 16 Apr 1996 11:13:38 -0600 (CST)
From: Carrie Ferm 7316 <ALICF@Augustana.edu>
Subject: Re: Invoice Payment Problems (Victoria Swinney)
Dear Victoria,
I am not having trouble with our business office paying the invoice,
they pay whatever we send to them. My problem is with the new
invoicing itself. I find all the obtions very confusing and when I
tried to explain it to our secretary, who authorizes the payment of
all bills, we ended up yelling at each other. Then we thought we had
it figured out and tried cross checking the totals, they did not
match and it turned out the "computer" added a credit memo twice.
Well anyhow, I don't have a solution for you, but I feel better.
Thanks,
Carrie Ferm
Periodical Section
Augustana College Library
3435 9 1/2 Avenue
Rock Island, IL 61201
(309)794-7316
e-mail: alicf@augustana.edu
_____
Date: Tue, 16 Apr 1996 11:27:25 -0500
From: Jeanette Skwor <SKWORJ@GBMS01.UWGB.EDU>
Subject: Re: Invoice Payment Problems
>
> Date: Tue, 16 Apr 1996 09:12:21 -0500 (CDT)
> From: Victoria Swinney <vswinney@CUOK.CAMERON.EDU>
> Subject: Faxon Source Invoices
>
> Hello everybody,
>
> Our business office is refusing to pay invoices from Faxon Source. They
> are objecting to one invoice number with title totals and because this
> is the first time they have noticed separate service charges. They are
> also objecting to the main and supplemental invoices being included under
> one invoice number. They are also objecting to negative balances without
> a detailed explanation of why there is a credit.
>
***I, too, have been having problems with the new Faxon invoicing. I've
called them several times to ask what I am seeing and why it's not coming
out; they've been very patient with me AND I think the calls give THEM
input as to the problems we are having. The more of us that call, the
better they will know the impact of what they are doing.
***One thing that has been done for me so far, because I requested it, is
that all invoices will be either debit or credit, not both in one.
***And if any Faxon people are listening in, my concerns have been as
stated above--one invoice number with several mini-sets of titles & totals
and secondly, renumbering pages so that each invoice may have 3 or 4 "page
one"s.
***I don't mind the separate service charges; in fact I do like knowing
which journals are charging postage and handling.
Jeanette L. Skwor ((())
Cofrin Library, Serials Dept. ((((((()))
University of Wisconsin-Green Bay (( - ~ - ))
5420 Nicolet Drive (( o o ))
Green Bay, WI 54311-7001 (((( | ))))
(414) 465-2670 ((( -=- )))
skworj@uwgb.edu \ /
/ \
"Knowledge comes, but wisdom lingers."
--Tennyson
"A light heart hath wisdom."
_____
Date: Tue, 16 Apr 1996 13:24:43 -0400 (EDT)
From: Susan Davis <UNLSDB@UBVM.cc.buffalo.edu>
Subject: Re: Invoice Payment Problems (Victoria Swinney)
You should talk to the people at Faxon about changing the way they
invoice you. I believe you have the option to have the service
charge listed at the end, it does not have to be itemized line
by line. We have asked that credits be on separate invoices
from charges. Otherwise, we have not had any problem paying
these.
Without seeing your invoices I can't be certain, but I thought
the credits usually carried some kind of notation like: actual
price lower than originally billed, pub. ceased, not due for renewal
at this time, etc. Our finance section checks these thoroughly
to make sure they make sense.
Again, why not ask Faxon if they can invoice you in such a way
that is acceptable to your purchasing office? Susan
*****************************************************************************
Susan Davis BITNET: UNLSDB@UBVM
Head, Periodicals INTERNET: UNLSDB@UBVM.CC.BUFFALO.EDU
Central Technical Services PHONE: (716) 645-2784
Lockwood Library Bldg. FAX: (716) 645-5955
State University of NY at Buffalo
BUFFALO, NY 14260-2200
**The opinions expressed are my own and do not necessarily reflect
those of my institution.**
