Subject:      claims and the abuse thereof

Dear Serialists,  I work in a small art library (155 periodicals-kardex
system and manual claims) and have been told  by the head librarian that I
generate too many claims to Ebsco. Last year I had 18 claims but they
included claims for phantom publications, organizations that sporadically
publish in fits and spurts, and repeated claims.  I try to find out by
phone and letter if and why publications are late but I still got 2
duplicates that came in after my claims went out.  I will simply slow
down but can you really fine tune this much more?  I thought I under
reported my claims already. Please advise

Anne-Marie Quets amquets@velcome.iupui.edu