Please excuse the cross-posting of this message.

SURVIVING IN THE TRENCHES:
MANAGING DIFFICULT PATRONS

WITH

AJ ANDERSON

 The Continuing Education Committee of ACRL New England Chapter will
sponsor a program "Surviving in the Trenches: Coping with Difficult
Patrons" on Tuesday, February 27, at Bentley College in Waltham, MA.
A. J. Anderson, Professor of Library and Information Science at
Simmons College, and author of the  "How Do You Manage" column in
_Library Journal_ will be the presenter.  The workshop is aimed at all
levels of library staff who deal with the public. Special attention
will be paid to situations where one's supervisor is not present.

TUESDAY, FEBRUARY 27, 1996*

9:30-10AM COFFEE AND REFRESHMENTS
10AM-12 PROGRAM
12-1 LUNCH (INCLUDED IN REGISTRATION FEE)
1-3:30 PROGRAM CONTINUES

DANIELSON ROOMS
325 LA CAVA CAMPUS CENTER
BENTLEY COLLEGE
WALTHAM, MA

FEE $10.00**

Because space is limited, registration is required. To register fill
out the form below and send it with a check for $10.00 made out to
ACRL New England to Sheila Lafferty, University of Connecticut-
Waterbury, Library, 32 Hillside Ave., Waterbury CT 06710 by February
20.  The last day to cancel and receive a refund will be February 21.

* If Bentley cancels classes on February 27, the program will be
postponed until Tuesday, March 5. Directions and a map will be sent to
registrants. For questions, call Sheila Lafferty at 203-596-4083 or
email WBLADM03UCONNVM.UCONN.EDU.

** Subsidized by ACRL New England

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