Since the woes of claiming are being discussed, it brought this one
to mind.  I was handling mail for one of my staff who was on
vacation.  I came across a postcard response to a claim and it's
one that I've seen many times before.  It comes from  Boulder, CO,
and must be from a fullfillment house.  The text basically says
something like "thanks for the claim; please let us know exactly
which issues are missing."  Well, our claims, generated from NOTIS,
_already told them_ exactly what issues are missing.  Anybody else
have similar experiences?  I've never tracked our fill rate for
these titles, but I suspect that it's not very high.  By the time
we send them a second claim, I suspect that many of the issues are
the infamous out-of-print.  Any sense of whether or not this is
simply a delaying action to avoid filling claims?  Or am I just
being excessively cynical these days?

Steve Murden
VCU
smurden@gems.vcu.edu