My check-in clerk is having an annoying problem with publisher responses
to claims sent from our vendor as our NOTIS Acquisitions module
generates the claims.

One of the claims we use daily reads, "Our records indicate the next
issue on our subscription is overdue.  The last issue received was...
Please send the next and following issues."

The claim letter is worded clearly - right?  Apparently not!  More and
more often we get the last issue as listed in the letter.  It's a
duplicate, of course.  There is no mention of whether the publication is
behind.  We assume the person handling the claim mis-read it.  It means
additional follow-up on our part.  For a domentic title I can contact
the publisher by phone or e-mail.  But for titles published abroad...?

Is this a problem for others of you?  Is there a solution I haven't
thought of?

Genevieve Clay LIBCLAY@ACS.EKU.EDU  (606)622-1788 (wk)  (606)622-1174 (fax)
"Music washes away from the soul the dust of everyday life." -Auerbach