---------- Forwarded message ----------
Date: Wed, 19 Apr 1995 21:01:37 +0500
From: Craig Fairley <fairley@INFORAMP.NET>
Subject: gift subs (Beverly Geckle)

I agree with you that relations with the publisher is set up so
they understand where an automated claim letter is coming from
and why.  If you have a large collection it is nearly
impossible to head off system generated claim letters for
gifts.  Another option is to turn off claiming for gift titles.
 The problem with those is that you must rely on reports of
non-receipt for claiming.  The nature of your relationship will
determine which avenue you take.  In my experience, a
combination of the two is what works best.