Date: Tue, 14 Jun 1994 11:09:03 -0400 (EDT)
From: W Ted Rogers <WTR100F@ODUVM.BITNET>
Subject: Serials service desk survey

**Please note that responses should be sent to W. Ted Rogers, not to
SERIALST. Thanks--ed.
____________________________________________________________________

Old Dominion University Library is in the first stages of planning
a serials service desk to service patron needs on the current
display and bound volumes floor of the library.  I am seeking other
serialists whose libraries have a public service point for their
journals and who would not mind responding to the following survey.
Please respond directly to me and not to SERIALST.  Thank you.

1.   In your library, what is the purpose of the serials service
     desk.  Is it purely informational or does it include other
     services, e.g. journal circulation, journal reserve, etc.?

2.   Organizationally, how does the serials service desk fit into
     your library's organizational structure?  Is it part of the
     serials acquisitions unit, public services, etc?

3.   At which hours is the serials service desk  staffed relative
     to the hours at which the library is open?  If available,
     please include your peak staffing hours.

4.   Please provide a brief summary of the scope of the questions
     received and the information provided at your serials service
     desk.

5.   By whom is the serials service desk staffed, viz. is it
     staffed by professional librarians, by paraprofessional staff,
     by classified support staff, by student assistants, by any
     combinations of the aforementioned?

6.   What sort of training is provided for those who staff the
     serials service desk?  By whom is this training provided?
     Does this same person also co-ordinate scheduling staff for
     the desk?

Thank you very much for your time and trouble.  If you have any
questions, please feel free to contact me.  Please send your
responses to me via one of the means listed below.  Thank you
again.

MAIL                                           TELECOMMUNICATIONS
W Ted Rogers                   Internet: wtr100f@oduvm.cc.odu.edu
Serials Librarian             or: wtr100f@shakespeare.lib.odu.edu
University Library                         Bitnet:  wtr100f@oduvm
Old Dominion University                        Ph.:  804 683-4144
Norfolk, VA 23529-0256                         Fax:  804 683-5035