Two messages from the author regarding this project have been consolidated
into this one. Please reply to Xhonane, not to SERIALST. Thanks. -Birdie
-----------------------------Original message-----------------------------
I apologize for those who receive again this mail, but I have had some
problems with the network and I just want to asure this message. The
fact is that it's very important to me to learn from you all who have
more experience. Thank you for being patient. If you already answered
this survey, you don't need to do it again.
_________________________________________________________________________
Right up until now, I'm working on the automation of our Library,
especially on serials. As a part of my research, I'm interested
in knowing more about user's experience, that's why I would like
to ask you, if it is possible, to help me answer these questions.
There are two parts, the first one is the most important for
me to know, and the second one is up to you (I hope it can be
answered too).
If any of you are interested in the results, just let me know.
Please respond directly to me <name & address at bottom of message. --ed.>
Thank you very much in advance.
GENERAL QUESTIONS
System Name_____________________
Number of Students
( ) < 10,000
( ) 10,000-30,000
( ) > 30,000
Collection (Volumes)
( ) < 100,000
( ) 100,000-500,000
( ) > 500,000
How long have you been using your system?
( ) < 1 year
( ) 1-3 years
( ) 3-6 years
( ) > 6 years
I. MOST IMPORTANT QUESTIONS FOR US:
1. Have you had any standarization problem in Software, Hardware or
Communications?
( ) None
( ) Some
( ) Many
2. What kind of system evaluation did you do before acquired it?
( ) RFP
( ) Benchmarking
( ) None special
( ) Other ___________________
3. If you'd have the same opportunity of choosing again, would you
choose the same system?
( ) No
( ) It'd be hard to decide
( ) I'd rather other option
( ) Yes
4. Has the system had innovations?
( ) Not much
( ) some
( ) Many
5. How easily does the system have adjusted to your needs?
( ) Very easy
( ) We've had some problems
( ) It has been difficult
II. IF IT'S POSSIBLE, WE'D LIKE TO KNOW:
* There are some questions where you can choose more than one answer.
1. Why did you decide to buy that system?
( ) Low cost
( ) High performance
( ) Service Support
( ) Most popular
( ) Other ______________________
2. If you considered the option of developing in-house, why did you
discard the idea?
( ) High cost
( ) Long time
( ) Not enough people
( ) Not enough resources
( ) Other ______________________
3. Have you had problems without an answer from the developer?
( ) Many
( ) Some
( ) Few
( ) None
4. How long did it take to install the system?
( ) < 6 months
( ) 6 months- 1 year
( ) 1-2 years
( ) > 2 years
5. What kind of expenses does the system has needed?
( ) Training
( ) Maintenance
( ) Installation
( ) Upgrades
( ) Failures
( ) Others _____________________
6. What is your average response time for a single query?
( ) < 1 sec.
( ) 1-3 sec.
( ) 3-5 sec
( ) > 5 sec.
Thank you very much for taking time to answer these questions. It will
be very useful to me. I really appreciate your help.
truly yours,
Xhonane Ortiz
cxortiz@mtecv2.mty.itesm.mx
ITESM Library
Mexico
--------------------------
As a part of my library automation research, specially on serials, I'm
looking for voluntiers (at least one of each of the follow systems:
Geac, Notis, Innopac, Dynix, DRA y VTLS) who can give me a hand in
making me clear some practical details of the system's function (just
for the serials module). The problem is that there are some concepts
that I'm not sure if I can explain at all in english. Are there any of
you, my friends, that speak spanish?, so that I can write in spanish
what I don't know how to translate. I'll appreciate any help.
Thank you for taking time to read this message.
truly yours,
Xhonane.
cxortiz@mtecv2.mty.itesm.mx
ITESM library
Mexico
