We are investigating document delivery to replace and/or supplement our
periodicals collection (access vs. ownership). Please respond directly to me
and I will summarize.

What vendor are you using for document delivery?
What is the average cost per article?
What is the average turnaround time?
Is this a free service or do you charge? If so, how much do you charge?
Do you charge for ILL? If so, how much?
What is the organizational structure? Is document delivery part of ILL?
  If not, what department is it out of?
How is document delivery funded (where does the money come from)?
Have you cancelled periodical titles to help pay for document delivery?
Have you cancelled periodical titles to help pay for document delivery?

Thank you very much for your help.
Tim McCabe
Serials Librarian
Xavier University, Cincinnati, Ohio
mccabe@xavier