Note:  The author of this survey asks that respondents PRINT OUT the
survey and return it to the address at the bottom of the message.  Please
do NOT respond to SERIALST.  Thanks.  -- Birdie

----------------------------Original message----------------------------
          I am conducting a survey on document delivery service among
     various libraries. Would you be so kind as to complete the enclosed
     questionnaire and return to me at the address mentioned in the
     survey by July 19th, 1992.
          Thank you for your cooperation,

     Library Name:_______________________________________________________

     Address:____________________________________________________________

    City:__________________ STATE:_________________ZIP CODE:_____________

    Contact Person:_____________________Title:____________________________

    Telephone:(   )_____________________Fax:(   )________________________

    E-Mail Address:_______________________________________________________

    Type of Library: ___Public, ____Academic,____Law,____Medical,

               ______Business,_____School,_____Special,____Other

    Are you using commercial document delivery service?____Y,____N

    If no, why are you not using a commercial document delivery service?

     ___________________________________________________________________

     ___________________________________________________________________

     ___________________________________________________________________

     ____________________________________________________________________

     Why are you using a commercial document delivery service?

            _____Lack of journal titles due to budget cuts?
            _____Heavy use of online database and CD-ROMS?
            _____Patron's Awareness of Document Delivery Services?
            _____Shortage of ILL support staff?
            _____Increasing number of ILL borrowing requests?
            _____Other? (explain)____________________________

      What percentage? _____ILL, _____Doc Del.

      When do you use the Document Delivery Service?

      ____________________________________________________________

      _____________________________________________________________

      What are the advantages of using the service?

      _____________________________________________________________

      ______________________________________________________________

      _____________________________________________________________

      Which document delivery service or/vendor do you use?
      For how long?
      ____________________________________________________________

      ____________________________________________________________

      ____________________________________________________________

      How do you place your order? Receive materials?

         _____Regular mail    ____Fax     ____E-Mail _____Voice Mail
         _____Full tex from  your machine, _____Scan & Fax
         _____Other  (Explain)_____________________________________

     Do you provide bibliographic citations before ordering?___Y___N

     What is the average cost  per a document?_________________
     Does it include copyright royalties?_____Y_____N.

     Is handling and mailing included in the cost?____Y, ____N.

     Are you or library patrons pleased with the turnaround time of
     getting the requested document?____Y____Maybe____NO.

          Average time?_____Hours,  _____days,  ______Weeks

     In your opinion, is document delivery a cost-effective method?
           _____Y       ______N

     How much do you spend per year on the Document Delivery Service?
      ______________________________Percent of Lib Budget?___________

     Is there a separate budget for document delivery?____Y_____N

     Which division /department handles document delivery service?

      _____Doc Del    _____ILL    _____Ref.   _____Acquisitions
      _____Serials    _____Cataloging    ______Other ( Explain______

     Are you using any special computer hardware and software?

     Hardware ________________________________________________________

     ________________________________________________________________

     _________________________________________________________________

     __________________________________________________________________

     Software__________________________________________________________

     __________________________________________________________________

     __________________________________________________________________

     __________________________________________________________________

     __________________________________________________________________

     Any additional comments you can make:____________________________

     __________________________________________________________________

     __________________________________________________________________

     __________________________________________________________________

     ___________________________________________________________________

     Thank you in advance for your immediate response.

     Please get a printout of the survey, fill out and send to:

     Mounir Khalil of New York
     Cohen Library,Doc Del. Division
     City College of New York, CUNY
     Convent Ave and West 138th Street
     New York, N.Y. 10031
     FAX : (212) 650-7618