All,
Classes have started and the situation remains the same.
We have been frustrated, as well.
We've done the contacting our rep, Beth Mullen.
We've give them screenshots of the issues and detailed explanations.
After several back-and-forth emails  with them, I received the attached reply, where they apologize for the inconvenience and say it may take months to repair.
They say they do not "officially" support EZproxy and WAM proxy. And that users should go directly to their site, which means to use their site without proxies, I guess.
(certainly not the reply I expected.)
This is their solution:
" all we can recommend in the short term is that content is accessed on our site directly."
Manja Yirka

Manja Yirka
Serials & Electronic Resources Librarian,
Chemistry & Life Sciences Liaison
USMA Library
758 Cullum Rd.
West Point, NY 10996
845-938-8790
Futuristic - Connectedness - Input - Positivity - Ideation

-----Original Message-----
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of David Arredondo
Sent: Tuesday, August 30, 2016 3:36 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [Non-DoD Source] Re: [SERIALST] T&F online

We’re having a lot of navigation problems, and have had a few reports from our faculty and liaisons.

Our rep advised putting an email with detailed problems into their support email, which we’ve done.

There is a lot of scrolling to do, and volumes/issues links are set up in a way that make navigating nearly impossible, in my opinion. I’m surprised that they didn’t transition the platforms so they could catch bugs, and instead just went live with the new one.

Hope we see a change soon since classes are started!

David

David Arredondo

Acquisitions Manager

University of Nebraska-Lincoln Libraries

david.arredondo@unl.edu <mailto:david.arredondo@unl.edu>

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Oparanozie, Teri
Sent: Thursday, August 25, 2016 12:08 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] T&F online

Sorry, I just noticed that on the table of contents page, if you hover over the green check mark it says “Partial Access” which is confusing when it means Full Access at the article level. However, the Partial Access check mark is within a green triangle whereas the Full Access check mark is within a green circle so maybe the shape is supposed to be a clue. But still confusing.

Teri Oparanozie

Assistant Professor

Head of Library Acquisitions

Sam Houston State University

Box 2179

Huntsville, TX  77341

936-294-1623/936-294-3282 fax

LIB_TLO@SHSU.EDU <mailto:LIB_TLO@SHSU.EDU>

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Oparanozie, Teri
Sent: Thursday, August 25, 2016 9:25 AM
To: SERIALST@LISTSERV.NASIG.ORG <mailto:SERIALST@LISTSERV.NASIG.ORG>
Subject: Re: [SERIALST] T&F online

If you actually select an article title to look at, the green check icon is near the top left of the screen and it says “Full access”

I think that is the only place I have seen verbage for what the check mark means although the check mark appears on other pages such as the table of contents page to the right of the article citations.

Teri Oparanozie

Assistant Professor

Head of Library Acquisitions

Sam Houston State University

Box 2179

Huntsville, TX  77341

936-294-1623/936-294-3282 fax

LIB_TLO@SHSU.EDU <mailto:LIB_TLO@SHSU.EDU>

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Harper, Cynthia
Sent: Wednesday, August 24, 2016 4:15 PM
To: SERIALST@LISTSERV.NASIG.ORG <mailto:SERIALST@LISTSERV.NASIG.ORG>
Subject: Re: [SERIALST] T&F online

What does the little green checkmark mean on the brief citation? I thought it was whether we had access, but apparently not.

Cindy Harper

Virginia Theological Seminary

charper@vts.edu <mailto:charper@vts.edu>

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Judith Koveleskie
Sent: Tuesday, August 23, 2016 2:49 PM
To: SERIALST@LISTSERV.NASIG.ORG <mailto:SERIALST@LISTSERV.NASIG.ORG>
Subject: Re: [SERIALST] T&F online

I didn't have a problem with it.   It seems fairly user friendly to me.   When I clicked the link on our website for the individual journal, it took me right in.   Then when I did a browse, I just check the box for items that we have access to and it filtered correctly.

Judith A. Koveleskie, MLIS, MA
Serials Librarian
Seton Hill University
Reeves Memorial Library
1 Seton Hill Drive
Greensburg, PA 15601-1548
kovelesk@setonhill.edu <mailto:kovelesk@setonhill.edu>
724-838-7828
This document may contain confidential information and is intended solely for the use of the addressee. If you received it in error, please contact the sender at once and destroy the document. The document may contain information subject to restrictions of the Family Educational Rights and Privacy and the Gramm-Leach-Bliley Acts. Such information may not be disclosed or used in any fashion outside the scope of the service for which you are receiving the information.

On Tue, Aug 23, 2016 at 2:24 PM, <MSaunders@gallery.ca <mailto:MSaunders@gallery.ca> > wrote:

The whole site is confusing. If the Serials Librarian can’t figure it out, how is a user who is unfamiliar with electronic resources going to find the issues. It doesn’t really state what issues we have access to unless you scroll down and make a couple of mouse clicks

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG <mailto:SERIALST@LISTSERV.NASIG.ORG> ] On Behalf Of Sandra Thomas
Sent: August-23-16 2:18 PM
To: SERIALST@LISTSERV.NASIG.ORG <mailto:SERIALST@LISTSERV.NASIG.ORG>
Subject: Re: [SERIALST] T&F online

I have a support ticket open because although it says at the top that access is provided by our institution, it is asking for login info and we should be IP authenticated.

Sandra,

Sandra Thomas

Interim Library Director

Assistant Professor

Serials/Electronic Resources Librarian

Henry G. Bennett Memorial Library

Southeastern Oklahoma State University

425 W. University

Durant, OK  74701

580-745-3172 <tel:580-745-3172>

sthomas@se.edu <mailto:sthomas@se.edu>

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of MSaunders@GALLERY.CA <mailto:MSaunders@GALLERY.CA>
Sent: Tuesday, August 23, 2016 1:16 PM
To: SERIALST@LISTSERV.NASIG.ORG <mailto:SERIALST@LISTSERV.NASIG.ORG>
Subject: [SERIALST] T&F online

I was just wondering if everybody is happy with the “New and Improved” Taylor and Francis online or if I’m the only one who is complaining

Mike Saunders,

Serials Officer

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