Dear Andrée and list members:

HighWire uses the 'web form' for contacting our support staff, in order to keep a reader's correspondence in one thread, and so that we can find and refer to your messages in a central database (rather than weeding through email ether):
http://home.highwire.org/content/librarian-and-reader-support

We really do prefer that librarians use this form, rather than sending a message to a generic (or an individual's) email address. So you know, we've implemented an auto-reply acknowledgement message recently, so folks know that their message was submitted correctly via the web form.

I just confirmed with the manager of the department that your message was indeed logged today, and that you will hear back from them concerning help with your IP address questions shortly.

Thanks very much, and have a great day.

Bonnie Zavon
Public Relations, HighWire

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