I do most of my claiming also in a way I would call manual, but I use email.  I honestly can't remember the last time I sent out a snail mail claim!

As others have said, our print collection has shrunk, and we do not claim as intensively as we once did.  Now except for the infrequent stray, most of our claims are because the pub "lost" our renewal or the vendor hasn't paid on time.  The more intensive claims tend to be for missing e-access.  In either of those situations, I seem to have more to say than will fit on a form, and I keep closer track of what is happening.

When claiming directly from the pub, I tend to use the telephone and keep copious notes.

Sincerely,

Jeanette Skwor
Cofrin Library, Serials Dept.
University of Wisconsin - Green Bay

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Emma Antobam
Sent: Thursday, July 26, 2012 10:08 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Claiming in Millennium Innovative (in case the first post did not make it through)

We have been claiming manually for some time. Millennium Innovative is our library system of choice and the claim template used years ago was a "claim to form" template. We no longer us this form therefore this template is obsolete for us. I was recently able to find 1 other claim template available which is more acceptable but not in an actual letter format. Reading the Millennium manual, it mentions that a third party software called iReport is required to edit the template. Is anyone familiar with iReport? Has anyone changed their template using this software? Also, to send claims via email, a product (Electronic Claiming of Serials Issues via Email Product code 506A) has to be purchased. Is anyone using this product?

Normally in claiming, I will type out a letter and print it out on our letter head and mail it via USPS or if there is an email address, I will type it in an email and send it that way. I have more control over the input in the message but I cannot claim as many items as I would like to in a limited time. We would like to automate this process more by claiming through the system once again.
Millennium makes it simple enough through the Claiming Queue but the format of the template I would like to change and cannot do with out iReport.

How does your institution claim serials? Manually as we do?

To those using millennium to claim: Do you use a template of your own design in millennium? Are you using the product for claiming via email?
Does this claiming increase your ability to claim as many serials in less time?

Thanks,

emma

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