You can set up Millennium for electronic claiming if your vendor is Ebsco.  You do need to enter the Ebsco title number to each title's check-in record first.  When we did that years ago, our Ebsco representative came on site and entered all the title numbers for us.  You can check with Ebsco about that.  Electronic claiming is very fast and efficient.  I only send email for specify problems.

Stella Tang

* * * * * * * * * * * * * * * * * * * * * * * *
Stella Tang
Serials and Data Control Librarian
F.W. Olin Library, Mills College
5000 MacArthur Blvd.
Oakland, CA 94116
(510) 430-2382
FAX (510) 430-3314
stellat@mills.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Mike saunders
Sent: Thursday, July 26, 2012 8:31 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Claiming in Millennium Innovative (in case the first post did not make it through)

We use Millennium, and claim missing issues manually. Why would you need a claim template? We can claim serials through our subscription agent online with Harrassowitz through their website and via email with Ebsco. Any direct claiming is done by phone or via email. Sending "form" letters to publishers is not a very good way to persue your missing issues. They tend to be ignored. We put contact information for each title in our check in or order records. From my experience I know if I want a missing issue, I better get on the phone and talk to somebody personally.

Mike Saunders,

Serials Officer

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Emma Antobam
Sent: Thursday, July 26, 2012 11:08 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Claiming in Millennium Innovative (in case the first post did not make it through)

We have been claiming manually for some time. Millennium Innovative is our library system of choice and the claim template used years ago was a "claim to form" template. We no longer us this form therefore this template is obsolete for us. I was recently able to find 1 other claim template available which is more acceptable but not in an actual letter format. Reading the Millennium manual, it mentions that a third party software called iReport is required to edit the template. Is anyone familiar with iReport? Has anyone changed their template using this software? Also, to send claims via email, a product (Electronic Claiming of Serials Issues via Email Product code 506A) has to be purchased. Is anyone using this product?

Normally in claiming, I will type out a letter and print it out on our letter head and mail it via USPS or if there is an email address, I will type it in an email and send it that way. I have more control over the input in the message but I cannot claim as many items as I would like to in a limited time. We would like to automate this process more by claiming through the system once again.
Millennium makes it simple enough through the Claiming Queue but the format of the template I would like to change and cannot do with out iReport.

How does your institution claim serials? Manually as we do?

To those using millennium to claim: Do you use a template of your own design in millennium? Are you using the product for claiming via email?
Does this claiming increase your ability to claim as many serials in less time?

Thanks,

emma

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