We use Millennium, and claim missing issues manually. Why would you need a claim template? We can claim serials through our subscription agent online with Harrassowitz through their website and via email with Ebsco. Any direct claiming is done by phone or via email. Sending "form" letters to publishers is not a very good way to persue your missing issues. They tend to be ignored. We put contact information for each title in our check in or order records. From my experience I know if I want a missing issue, I better get on the phone and talk to somebody personally.

Mike Saunders,

Serials Officer

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Emma Antobam
Sent: Thursday, July 26, 2012 11:08 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Claiming in Millennium Innovative (in case the first post did not make it through)

We have been claiming manually for some time. Millennium Innovative is our
library system of choice and the claim template used years ago was a "claim
to form" template. We no longer us this form therefore this template is
obsolete for us. I was recently able to find 1 other claim template available
which is more acceptable but not in an actual letter format. Reading the
Millennium manual, it mentions that a third party software called iReport is
required to edit the template. Is anyone familiar with iReport? Has anyone
changed their template using this software? Also, to send claims via email, a
product (Electronic Claiming of Serials Issues via Email Product code 506A) has
to be purchased. Is anyone using this product?

Normally in claiming, I will type out a letter and print it out on our letter head
and mail it via USPS or if there is an email address, I will type it in an email
and send it that way. I have more control over the input in the message but I
cannot claim as many items as I would like to in a limited time. We would like
to automate this process more by claiming through the system once again.
Millennium makes it simple enough through the Claiming Queue but the format
of the template I would like to change and cannot do with out iReport.

How does your institution claim serials? Manually as we do?

To those using millennium to claim: Do you use a template of your own design
in millennium? Are you using the product for claiming via email?
Does this claiming increase your ability to claim as many serials in less time?

Thanks,

emma

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