I agree.   Swets is providing this service free of charge and many of us who use it are not even customers.   They have no obligation to keep it up and running.     What harm was done having it down for a few days?

Judith Koveleskie

Periodicals Librarian

________________________________
From: SERIALST: Serials in Libraries Discussion Forum [SERIALST@list.uvm.edu] on behalf of Katy Ginanni [ksginanni@EMAIL.WCU.EDU]
Sent: Thursday, January 13, 2011 10:46 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Backserv?

Just because a company is in business to make a profit (most of them are; it’s kind of the point of capitalism) does not make them unethical.  What you say here borders on the libelous.  You should more carefully consider what you post in a public forum.

Katy G.

Katy Ginanni, Collection Development Librarian
President, NASIG
Hunter Library, Western Carolina University
176 Central Drive
Cullowhee, NC 28723
ksginanni@email.wcu.edu
828-227-3729 office
828-227-7380 fax

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Melinda Shedlarz
Sent: Friday, January 07, 2011 8:43 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Backserv?

Well, it is a good thing they don't, isn't it since the list hasn't been functional for going on almost a month now.

We may not pay for this list, but I can guarantee you Swets finds other ways to price gouge.  It is beyond a disgrace that there has been absolutely zero updates about this from this so called Swets representative.  With their resources you'd think fixing a simple error such as this would be within their means.

Melinda J. Shedlarz
On Wed, Jan 5, 2011 at 9:37 AM, Sarah D Tusa <sarah.tusa@lamar.edu<mailto:sarah.tusa@lamar.edu>> wrote:
To my knowledge, Swets does not charge for using Backserv.

Sarah Tusa
Lamar University
________________________________
From: "Melinda Shedlarz" <mshedlarz@GMAIL.COM<mailto:mshedlarz@GMAIL.COM>>
To: SERIALST@LIST.UVM.EDU<mailto:SERIALST@LIST.UVM.EDU>
Sent: Wednesday, January 5, 2011 8:18:18 AM
Subject: Re: [SERIALST] Backserv?

I'm very disappointed that the Backserv list is still not working correctly, and we've had no updates from the Swets representative either since her initial e-mail.
Another example of the corporate big wigs taking our money and running.  (Huh??)

Melinda J. Shedlarz