Thanks to Barbara for her reply.

My question, however, was not really about Ebsco's service to us but about
other possible problems with the publisher.  Our service from Ebsco is
generally excellent.  We just seem to be having a problem with this
particular subscription.

Linda

Linda Harding
Periodicals Assistant
Elmhurst College Library
190 Prospect Ave.
Elmhurst, IL 60126l
lindah@elmhurst.edu

----- Original Message -----
From: "Barbara Pope" <bpope@pittstate.edu>
To: <lindah@elmhurst.edu>
Sent: Wednesday, January 12, 2011 11:56 AM
Subject: Re: [SERIALST] Problems with our subscription to Historia

> On 1/12/2011 8:45 AM, Linda Harding wrote:
>> Hello,
>>
>> Does anyone have any information on Historia (ISSN 0018-2281) - or is
>> anyone having problems with their subscription?  The last issue we
>> received was no. 763 (July 2010) which was received on 6/22/2010.
>> Multiple claims, including phone messages, through Ebsco have been
>> unanswered.  Unfortunately, in June when we worked our renewal list, I
>> trusted that the problem would be resolved, so we may have lost our
>> payment for 2011 in addition to half of 2010. I think that a language
>> problem figures into Ebsco's inability to get any answers.  I'd
>> appreciate your input.
>>
>> Thanks,
>> Linda
>>
>> Linda Harding
>> Periodicals Assistant
>> Elmhurst College Library
>> 190 Prospect Ave.
>> Elmhurst, IL 60126l
>> lindah@elmhurst.edu
>
> Hi, Linda.
>
> All I can say is my sympathies.  We have left Ebsco for this exact
> problem.  They were frequently get our orders messed up like if the new
> volume for a title begins with July, they would order it in January.  My
> favorite was when a journal "fell off" our subscription list.  No
> explanation was offered as to how that could happen.  Then, we would not
> get half our issues, because they publisher might get confused what volume
> was paid for.  It did get a bit better when we began doing online
> renewals.  I did check Backserv, ALCTSDEU, and Absolute Backorder for you.
> No one seems to have excess issues of this title for 2010.  If you on one
> of the back issue lists, post a "want" for it.  Maybe someone has it, but
> just has not listed it yet.  Good luck.
>
> --
> Barbara M. Pope, MALS
> Periodicals/Reference Librarian
> Axe Library
> Pittsburg State University
> 1701 S. Broadway
> Pittsburg KS 66762
> 620-235-4884
> bpope@pittstate.edu
>
> "Libraries will get you through times of no money better than money will
> get you through times of no libraries." Anne Herbert, The Whole Earth
> Catalog