When dealing with vendors/publishers for this sort of thing, I do a
screen shot of the page and put it in a Word document so they can see
exactly what we see.  I also copy and  paste the url into the document.
It has happened a few times with our open url resolver that the url
there was different than the url we are supposed to use according to the
publisher or vendor.

Barbara M. Pope, MALS
Periodicals/Reference Librarian
Axe Library Pittsburg State University
1701 S. Broadway
Pittsburg KS 66762
620-235-4884
bpope@pittstate.edu

"Libraries will get you through times of no money better than money will
get you through times of no libraries." Anne Herbert, The Whole Earth
Catalog

On 8/27/2010 11:40 AM, Williams, Mary wrote:
> We've had more than a few phone calls from irate faculty who think we've
> canceled "their" journal because they've navigated to Wiley archives by
> various means, clicked on an article PDF and gotten this message:
> University of Tennessee - UTHSC- Memphis's subscription to this
> publication has expired. Please contact your librarian for details.
>
> In fact, our subscription is current;  we simply have not purchased the
> backfiles.  I contacted Wiley and they want me to provide them with
> URLs.  I'm sure that there are thousands of articles where this message
> would appear and I certainly can't go hunting URLs.
>
> I'm being very polite because I have a great amount of frustration with
> Wiley in general after we spent the first four months of this year
> denied access to articles for which we HAD paid and it took nearly
> divine intervention to get any help.  We were shuttled from person to
> person across four continents before anything got resolved.  I have to
> think that these were all Wiley legacies; we got MUCH better service
> from Blackwell when they were independent.
>
> Now that I've gotten that off my chest, any suggestions?  Perhaps I
> haven't stated the problem clearly.
>
> Many thanks,
>
> Mary
>
>
> Mary Williams (mwill108@uthsc.edu)
> Serials Librarian
> University of Tennessee Health Science Center
> Library and Biocommunications Center
> 877 Madison Avenue, Room 250
> Memphis, TN 38163
>
> Phone: (901) 448-5154
> FAX: (901) 448-5402
>
>
>
>
>
>

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