Hi,

We switched to Harrassowitz, headquartered in Germany, this year.  I have been the print check-in and claims person for 12 years.  We enter claims on their web site manually (vs. electronically).  They automatically send a confirmation for each claim entered.  When they claim the issue(s) from the publisher, they send notification by email. The information is also on the claiming screens for the titles. It is too early to say more, but so far I'm very happy with them.

Jean Hoar
OHSU Library
Mail Code: LIB
3181 SW Sam Jackson Park Rd
Portland, OR 97239-3098

Phone: 503-494-7041
Fax: 503-494-5241
E-mail: hoarj@ohsu.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Stephen Clark
Sent: Friday, June 18, 2010 5:20 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Serials subscription vendors

----- Forwarded message from afarrell@sl.nsw.gov.au -----
     Date: Fri, 18 Jun 2010 15:14:23 +1000
     From: Alice Farrell <afarrell@sl.nsw.gov.au>
  Subject: Serials subscription vendors

Is there any one who can recommend or currently using an effective and
proficient serials subscription supplier?

We are particularly interested in the ones who can promptly deal with
issues claims; provide consolidation services; support EDI ordering and
invoicing in the Innovative Library System.

Please reply to me directly.

Regards

Alice Farrell
Team Leader, Serials Team
Collection Services
State Library of New South Wales
Macquarie St.
SYDNEY NSW 2000
Australia

Email: afarrell@sl.nsw.gov.au
tel +61 2 9273 1490
fax +61 2 9273 1246

www.sl.nsw.gov.au