We've seen photos of it in the Stage publication; it is an all black cast. The wife from the Cosby show is in it as well.
She's thinking of coming home next year.

-----Original Message-----
From: Dietsch.Barbara@EPA.GOV [mailto:Dietsch.Barbara@EPA.GOV]
Sent: Friday, 18 December 2009 12:20 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Wiley journal renewal

Good morning,

We have had terrific experiences with our Wiley account representative.
He is in charge of government accounts.  This might explain the
difference in customer service.  He's very quick to respond to my
queries and is extremely courteous.

Last year was a bit of a pain though because of the Blackwell-Wiley
merger.

Barb

barb dietsch | serials coordinator
epa library | unc contract staff
109 alexander drive | mail code c267-01
research triangle park, nc 27711
phone: 919.541.0726
fax: 919.541.1405
dietsch.barbara@epa.gov

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  |Jessica Brangiel <Jessica.brangiel@JEFFERSON.EDU>                                                                                 |
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  |SERIALST@LIST.UVM.EDU                                                                                                             |
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  |12/16/2009 02:49 PM                                                                                                               |
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  |[SERIALST] Wiley journal renewal                                                                                                  |
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**Apologies for duplicate messages**

Hi,
We have had a very difficult renewal experience with Wiley this year.
We began discussions with them in late September and have been in
communication with 4 different people, at different management levels in
the company, but we still don’t have an invoice.  They don’t return
phone calls or respond to emails; their unresponsiveness and poor
customer service is really unacceptable.  What’s even more frustrating
is they are quick to turn off access early in the new year, even though
they are responsible for any delay in billing and payment.  We had
similar problems last year with our renewal but were told they were due
to the Wiley-Blackwell merger.  So what’s the problem for 2010?  Are
others experiencing the same issues; is this a company wide problem?
Thank you in advance.

Jessica Brangiel
Electronic Resources Librarian
Manager, Interlibrary Loan
Thomas Jefferson University
Scott Memorial Library
1020 Walnut Street, Room 201
Philadelphia, PA 19107
215-503-5203 (p)
215-503-4793(f)