I worked with Michael as well and was very happy with his efforts.  The
process of getting Wiley/Blackwell lists together has been somewhat
confusing but this rep was very responsive and helpful.

Diane

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Lisa Blackwell
Sent: Friday, December 18, 2009 2:36 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Wiley interactions

I would like to put in a good word for my Wiley rep - he is excellent!
His name is
Michael Phillips and he's a senior account manager based in Chicago. I
have been able to
reach him easily by phone or email and he is always prompt whenever
addressing my inquiries.
So, I think as is true with all very large companies your experiences
really can vary widely depending
on who you are lucky enough to have as your rep. I really feel like I
hit the jackpot this year because for the first
time ever I also have an outstanding Elsevier rep!
Lisa

--
Lisa S. Blackwell, MLS
Serials/Research Librarian
Nationwide Children's Hospital
Medical Library ED244
700 Children's Drive
Columbus, Ohio 43205
ph: (614) 722-3206