Yes, we have had that happen but fortunately our access has not been cut
off. I have been calling them well in advance to get a quote or
whatever.

Hallie Hankel
Librarian, Collection Development Dept.
Jefferson Parish Library
Metairie, La.
504-838-1100 ext. 253
www.jefferson.lib.la.us

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Warren, Bill
Sent: Wednesday, December 16, 2009 1:55 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] CQ Press renewal notices never received, do you
have this problem too?

Esteemed colleagues,

This has happened to us repeatedly.

~Bill Warren
___________________________
William Warren
Acquisitions Department
Middlebury College Library
110 Storrs Avenue
Middlebury, VT 05753 USA

phone:  (802) 443-5489
fax:  (802) 443-5698
e-mail:  wwarren@middlebury.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Mark Hemhauser
Sent: Wednesday, December 16, 2009 2:32 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] CQ Press renewal notices never received, do you have
this problem too?

Dear Serialst'ers,

For the past several years and while working at two different university

libraries I have repeatedly experienced the same problem with CQ Press
renewal notices. I never receive the notices. Access is cut off. We
call, access is temporarily restored and our renewal is processed.
Invoices do not come. Statements with past do invoices do arrive much
later. Access may be cut off again for non-payment.

Has this happened to your library?

Mark

--
Mark Hemhauser
Coordinator, Continuing and Electronic Resources
McKeldin Library
University of Maryland
College Park, MD   20742

301-405-9309 (voice)
301-314-1200 (fax)