If your link resolver supports "requested journals without fulltext", this can be very useful. I use this report to track down linking and access issues. Whatever is left on the report becomes fodder for our collection development team. Daniel Hoyte Senior Library Systems Technician Chapman University Leatherby Libraries (714) 532-7745 hoyte@chapman.edu AIM/Yahoo IM: chaphoyte "$DO || ! $DO ; try try: command not found" --Yoda -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Nick Niemeyer Sent: Monday, May 04, 2009 9:11 AM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Electronic Usage Statistics - COUNTER's "Turnaway" Report -Journal Report 2 Just a reminder to all that the COUNTER "Turnaways" Report (Journal Report 2) is useless for showing true denials of access to unsubscribed journals. The Counter Turnaway Report is actually extremely limited in scope: It counts only those turnaways DUE TO EXCEEDING THE ALLOWED NUMBER OF CONCURRENT USERS. And because many publishers do not impose any limit on the number of concurrent users, those publishers' Counter Turnaway Report will always register zero. You might have thousands of denials of access to unsubscribed journals from those publishers; but your Counter Turnaway Report will still show zero turnaways. The Counter Turnaway Report is highly misleading, because its title contains no indication of its very limited scope. To quote from the Counter glossary: "A turnaway (rejected session) is defined as an unsuccessful log-in to an electronic service due to exceeding the simultaneous user limit allowed by the licence." For those librarians who desire a true picture of denials of access to unsubscribed journals, I suggest you contact publishers directly. Best wishes, Nick Niemeyer Site License Manager, Annual Reviews nniemeyer@annualreviews.org 650.843.6652 FAX: 650.424.0910 Tollfree USA/Canada: 800.523.8635 www.annualreviews.org -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Ann Fath Sent: Monday, May 04, 2009 7:23 AM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Electronic Usage Statistics If ~on a regular basis~ a title was getting significant turn-aways, perhaps more than others were getting use, I'd investigate, even if we were canceling titles. I'd want to determine if that title might prove more useful to the community than existing ones, and cancel even more to add that one, if appropriate. I think it's very useful data to have regardless of the situation. Ann Ann Doyle Fath Head of General Collections Cataloging Research Library Getty Research Institute 1200 Getty Center Drive, Suite 1100 Los Angeles CA 90049-1688 v: 310-440-7515 f: 310-440-7779 e: afath@getty.edu >>> From: "Williams, Mary Welch" <mwill108@UTMEM.EDU> To:<SERIALST@LIST.UVM.EDU> Date: 5/4/2009 6:58 AM Subject: Re: [SERIALST] Electronic Usage Statistics Since we're doing two HUGE cancellation projects in one year, turnaways don't mean a thing to us. We didn't ask for turnaways, just usage data. Were we interested in expanding our collection turnaways would be valuable. Mary -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Douglas LaFrenier Sent: Friday, May 01, 2009 4:46 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Electronic Usage Statistics I've heard that other librarians do like to see "turnaway" data from titles to which they don't subscribe, since it indicates their users' interest in non-subscribed content. Publishers, of course, like to see this information for marketing purposes. Of course, we're a small publisher in terms of the number of titles we produce, so this wouldn't represent a lot of lines of data for us. How do others feels about seeing usage (or attempted usage) of nonsubscribed content? Thanks. Douglas LaFrenier Director, Publication Sales & Market Development American Institute of Physics 2 Huntington Quadrangle Melville, New York 11747 Phone: +1-516-576-2411 Fax: +1-516-576-2374 >>> From: "Williams, Mary Welch" <mwill108@UTMEM.EDU> To:<SERIALST@LIST.UVM.EDU> Date: 5/1/2009 5:07 PM Subject: Re: [SERIALST] Electronic Usage Statistics Funny you should ask! I'm in the midst of our second HUGE cancellation process in less than a year. I'm finding that publisher-supplied statistics don't match the EMS, either. However, for one of the publishers we believe the discrepancy, (EMS is hugely greater than pub stats) may be due to the pub requiring login instead of using IP authentication. We believe that users may be turned away from using the publication, even though we have a page that supplies login information. They've registered as a hit in the EMS because they clicked the local link. So for the EMS we're counting raw hits and not downloads. We expect that it will be somewhat larger. That's as close as we can get with our EMS, though. We have a horrible time collecting statistics from publishers. They give us our downloads for all their titles, not just those to which we subscribe. It's not fun editing them. We don't use Shibboleth. Have a good weekend!! Mary -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Shipley, Tara N. Sent: Friday, May 01, 2009 3:37 PM To: SERIALST@LIST.UVM.EDU Subject: [SERIALST] Electronic Usage Statistics Hello All, Does anyone else experience problems collecting accurate usage statistics for their electronic journals? We find that our statistics from the publisher's website don't always match those of our e-resource management system. What are your library's procedures for collecting statistics (i.e., where do you get your statistics)? Does anyone use Shibboleth? Thanks in advance, Tara Shipley Manager, Library Services University of Texas Medical Branch Moody Medical Library Serials Department 301 University Blvd. Galveston, TX 77555-1035 phone: (409)772-2394 ; fax: (409)762-9782 email: tnshiple@utmb.edu<mailto:tnshiple@utmb.edu>
