3 messages:
________________________________________________________________________
__________________
Subject:
Re: [SERIALST] Customer Service
From:
Linda Wobbe <lwobbe@stmarys-ca.edu>
Date:
Thu, 23 Apr 2009 15:12:01 -0700
Content-Type:
text/plain
We don't want to miss the opportunity to thank the wonderful people at
Swets for their excellent service. As we have recently transitioned from
another vendor, they have been incredibly patient and helpful.
Linda Wobbe
Head, Electronic Resources & Periodicals
Saint Mary's College Library
PO Box 4290, 1928 Saint Mary's Road
Moraga, CA 94575-4290
ph (925) 631-4232 fx (925)376-6097
lwobbe@stmarys-ca.edu
________________________________________________________________________
____________________
Subject:
RE: [SERIALST] Customer service
From:
"Waldrop, Christopher A" <christopher.waldrop@Vanderbilt.Edu>
Date:
Mon, 27 Apr 2009 08:27:55 -0500
Content-Type:
text/plain
We also get excellent service from EBSCO. What I think makes the biggest
difference is our customer service representative who's always helpful
and always quick to follow up on problems.
Christopher Waldrop
Serials Coordinator
Vanderbilt University Library
Ph: 615-343-3831
Fax: 615-343-8834
____________________________________________________________________
Subject:
RE: [SERIALST] Customer Service
From:
"Diane Westerfield" <Diane.Westerfield@ColoradoCollege.edu>
Date:
Thu, 23 Apr 2009 17:16:14 -0600
Content-Type:
text/plain
I'd like to give a shout-out to our wonderful customer service rep Derek
Curry, also in the Denver office. He's done a great job for us.
Diane Westerfield
Electronic Resources and Serials Librarian
Colorado College, Tutt Library
(719) 389-6661
(719) 389-6082 (fax)
diane.westerfield@coloradocollege.edu
-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Robin Insalaco
Sent: Thursday, April 23, 2009 2:51 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Customer Service
As another small library that gets treated like it's one of their
biggest
clients, I also feel we've always gotten excellent service. It has been
such a pleasure to work with Mary Blosser out of the Denver office.
Robin Insalaco, MLIS
Reference/Serials Librarian
Vaughn Library
Tyler Junior College
PO Box 9020
Tyler, TX 75711-9020
903.510.2549
Library Blog: http://tjclibrarynews.blogspot.com
"It is today that we must create the world of the future" -- Eleanor
Roosevelt
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>>> "Hill, Katherine" <Hillk@ECC.EDU> 4/23/2009 2:20 PM >>>
I'll chime in to add that I have always been pleased with Ebsco's
service.
The other day a faculty member requested a new journal that wasn't in
OCLC
and wasn't listed in Ebsconet. I called my service rep, and she did the
legwork and got right back to me. If we had to handle our subscriptions
individually, we'd need more staff and I shudder to think about the
workload. I feel Ebsco earns the service fees. And we are a relatively
small library.
Katherine H. Hill
Principal College Librarian
North Campus Library
Erie Community College
6205 Main St., Williamsville, NY 14221
(716) 851-1278
