We have both EBSCO and Harrassowitz and they do a fantastic job too! EBSCO's
technical support (A to Z, linksource) is fast, friendly and helpful.  We
love them:) Having done customer service in the past, I can really see the
difference between vendors who care and those who don't!

Thank you,
Regina

Regina Koury
Electronic Resources Librarian
Eli M. Oboler Library
Idaho State University
921 S. 8th Ave.  Stop 8089
Pocatello, ID  83209-8089
(208) 282-4582

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Stella Sandy
Sent: Wednesday, April 22, 2009 2:17 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Customer service

Just thought I'd add my comments. I have been dealing with EBSCO for
approximately 6 years and I have found them to be extremely professional
and helpful. They recently changed our Customer Service representative
and the service continues without skipping a beat.

We are very satisfied with them.

Regards

Stella Sandy
Librarian II
Head, Acquisitions & Serials
Main Library

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Peter Picerno
Sent: Wednesday, April 22, 2009 1:17 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Customer service

I totally agree - we get excellent service from EBSCO, and it's lots
easier to track our subscriptions through EBSCONET than by having to
deal with lists from publishers, and the functionalities of EBSCONET are
very valuable for the reports which can be run and the data which can be
culled from it.

Peter V. Picerno
Serials & E-Resources
Asst. Head, Resource Development
Green Library GL 810
Florida International University
University Park
Miami  FL   33199
Ph: 305.348.6279
Fax: 305.348.1798

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Anne McCaffrey
Sent: Wednesday, April 22, 2009 10:35 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Customer service

We find our representatives at Ebsco to be professional, courteous and
willing to go the extra mile.  Any problems are solved in a timely
fashion.

Anne McCaffrey
Advanced Senior Library Assistant
Library/Technical Services
extension 5024
fax 3374
>>> Mark Stull <mstull@MISERICORDIA.EDU> 04/22/09 10:17 AM >>>
Not that we don't occasionally have issues (which are always resolved)
and it isn't that we don't every now & then have to wrangle for a
better price, but overall, our Ebsco people are also top-shelf. Case
in point: sent fairly compicated question to my print rep yesterday at
4:00pm; her (quite satisfactory) answer is time-stamped @ 4:15pm.