I will also second that sentiment; our Ebsco reps have been very responsive to questions and concerns.  I would recomend them as a service.

I don't have any experience with other subscription vendors, so I cannot offer a comparison.

Rick

Rick Mason
Acquisitions Assistant
Blackmore Library
Capital University
1 College and Main
Columbus, OH 43209-2394
(614) 236-6353
rmason2@capital.edu
-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Mark Stull
Sent: Wednesday, April 22, 2009 8:54 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Customer service

Not that we don't occasionally have issues (which are always resolved) and it isn't that we don't every now & then have to wrangle for a better price, but overall, our Ebsco people are also top-shelf. Case in point: sent fairly compicated question to my print rep yesterday at 4:00pm; her (quite satisfactory) answer is time-stamped @ 4:15pm.