Hello serialists,
    We are considering the purchase of Counter and/or Data Retrieval
Service from Serials Solutions. I would like to get feedback from others
who have used one or both modules. It would be especially helpful to
hear from libraries that have Voyager, have used ScholarlyStats in the
past, and have used these modules without purchasing the others, but any
experience is valuable information. In particular, I'd like to know:

How difficult was it to import information from your ILS? How difficult
was it to upload old statistics?

Was customer service helpful when you encountered problems?

In comparison to ScholarlyStats, are the features in Counter just "nice
to have" or really worth switching over? What about Data Retrieval Service?

    Thanks in advance for any information you can provide.

- Kristen
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Kristen Fredericksen
Head Information Processing
Serials/Fast Track Processing
Mullen Library 012
The Catholic University of America
Washington, DC 20064-0001
Phone: 202-319-5073
Fax: 202-319-4181
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