Cyndi,

I am in a public library, but I thought you should know that our experience with W.T. Cox has been excellent.  We have a wonderful sales rep named Mike Perrine who returns calls and e-mails very quickly and contacts his people at the home office to fix any problems we have while he is on the road.  We had previously used Ebsco and Demco who were good, but Cox far outbid them on the RFP.  I don't how their discounts would compare to everyone else on academic and scientific/technical journals.  Their search engine on their website leaves a little top be desired, but their customer service and responsiveness are superior to Ebsco and Demco.

Good luck with your choice!

Janet Serice
Collection Services Manager
Pasadena Public Library
1201 Jeff Ginn Memorial Dr.
Pasadena, TX  77506-4895
Ph.  713-475-4992
Fax: 713-473-9640
>>> Cyndi Adamo <Adamo@HARTFORD.EDU> 02/04/09 8:05 AM >>>
Hi,

I've recently heard of a subscription vendor called WT Cox.

Do any of you work with them, and if so, what has your experience been like?  (Customer service, prices, etc.).

I'm particularly interested in hearing from academic university libraries, although I definitely appreciate input from all.

Feel free to email me off the list if you prefer to do so (adamo@hartford.edu).

Thanks so much!
-Cyndi

Cyndi Adamo
Serials Specialist - Mortensen Library
University of Hartford
200 Bloomfield Avenue
West Hartford, CT 06117
Ph: 860-768-4811
Fax: 860-768-5349
adamo@hartford.edu