I think this is an on-going problem for a lot of us.  The publishers that
really bother me are the ones who always say they sent the issue, but it
never arrives, and when you claim it again, they say they have already sent
it and will not replace again.  I understand that items do sometimes get
lost in the mail, but when you see the same pattern over and over with the
same publisher, you start to realize that they have no intention of ever
replacing the issue.

Karen Burns
Serials Librarian
UHN Health Sciences Libraries
karen.burns@uhn.on.ca
phone:  416-340-3429
fax:  416-340-4384

"I don't believe in irrational technology evangelism. I think we should
use what works for our environment and users, not champion digital
solutions as one-size-fits-all cornucopias."
David Rothman
Community General Hospital of Greater Syracuse

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu]On Behalf Of Lynne Weaver
Sent: Friday, January 23, 2009 9:28 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] futile claiming

It just happened again.  I claimed a not-received issue, well within the
reasonable time for claims, but didn't get it.  Did a second claim, then
a third.  When EBSCO contacted the publisher for the third time, the
reply came back that the issue was out of print, but they would extend
the subscription.  This is happening more frequently and I am not happy.

I want the issue, not an extension.  Not having the issue creates a gap
in my holdings; a special problem if I'm binding.  Extending the expire
date makes subscription-tracking more cumbersome.  EBSCO was very
helpful in getting as many of my titles as possible on calendar-year
subscription periods, and I'd like to keep them that way.

I expect we're all running into this, and I don't suppose there's much
we can do about it.  I hope the publishers lurking on this list will get
the message and keep enough extra issues on hand to satisfy claims.

Lynne N. Weaver

Serials Coordinator

Lipscomb Library

Randolph College

Founded as Randolph-Macon Woman's College

2500 Rivermont Avenue

Lynchburg, VA  24503

434 947-8396

434 947-8134 Fax

lweaver@randolphcollege.edu

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