ALCTS Electronic Resources Interest Group
ALA Midwinter Meeting
Saturday, January 24, 2009
10:30am-12:00pm
Ritz Carlton Salon 3

"The URL doesn't work anymore. It worked earlier today." "Why are we
being prompted for a password now?" "Aren't we supposed to have access
to the ENTIRE run of this e-journal?"

Sound familiar? If so, the ALCTS Electronic Interest Group panel
discussion on troubleshooting e-resources is the place for you to be on
Saturday morning, January 24, 2009! The panel will feature four
presentations covering troubleshooting tricks and tips and useful tools
for keeping track of things. PLUS, participants will have time to ask
questions and share their own troubleshooting secrets!

The panel:

Regina Koury (Electronic Resources/Reference Librarian at Idaho State
University) - Troubleshooting E-Resources with a Crystal Ball: What
Works and What Doesn't

Ryan Weir (Serials and Electronic Resources Librarian at Murray State
University) - Crisis Negotiator/Skilled Diplomat: Ebrarian

Geoff Timms (Electronic Resources Librarian, Mercer University) -
Resolving E-Access Problems - Critical Information for Timely Turnaround

Denise Pan (Director of Technical Services, Auraria Library, Denver) and
Gayle Bradbeer (Distance Support Librarian, Auraria Library, Denver) -
AurProblem Blog: Using Web 2.0 to Troubleshoot E-Resources

Additional information can be found on the ALCTS Electronic Resources
Interest Group's blog: http://blogs.ala.org/erig.php
<BLOCKED::BLOCKED::BLOCKED::BLOCKED::BLOCKED::BLOCKED::BLOCKED::BLOCKED:
:http://blogs.ala.org/erig.php>

If you have any questions, please contact:

Jennifer Lang
Chair, ALCTS Electronic Resources Interest Group
Electronic Resources Cataloging Coordinator
Princeton University Library
Princeton, NJ
lang@princeton.edu