We've been with Basch since 2006 and are very pleased with the service we get from them.  They handle our claims and any other problems in a timely manner.  Before Basch, we were with Popular.  The customer service there was fair.  Nothing to write home about.

Rosalyn Smith
Jewish Hospital
Health Sciences Library
4777 E. Galbraith Rd.
Cincinnati, OH 45236

513.686.5173
513.686.5418 ( fax)

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Kristin Gallagher
Sent: Thursday, December 11, 2008 10:37 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Subscription Service Agencies

Hello,

I am hoping you all may be able to provide me with some feedback.  I am
looking at subscription agencies for our periodicals here because the
agency we had been with was just acquired by another company.

I have requested and received quotes from most of the following vendors:

Basch Subscriptions

WTCox

Wolper

Ebsco

Popular

Demco

I am hoping for feedback on any of the vendors above - how is their
customer service?  Have you had any issues with claiming and receiving
missed issues?  How quickly are issues resolved?

You can email me off list regarding this if you like.  Most of their
quotes are pretty comparable pricewise, so right now I am just more
concerned about customer service.

Thank you in advance for your thoughts!

Sincerely,

Kristin

Kristin Gallagher

Technology Services Librarian

Fairport Public Library

1 Village Landing

Fairport, NY 14450

kristin.gallagher@fairportlibrary.org

585.223.3648 x19

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