4 messages:

(1)------------------
Date: Thu, 11 Dec 2008 14:48:39 -0500
From: Tian Zhang <ZHANGT@stjohns.edu>
Subject: RE: [SERIALST] Subscription Service Agencies

We use Ebsco as our journal vender since 2003 and we are very satisfied
with their customer services. We usually get quick responses and the
rep. helps efficiently to solve our problems.

Tian Zhang

Head of Serials Department
St. John's University Library
8000 Utopia Parkway
Queens, NY 11439
Tel. 718 990-5082
Fax. 718 990-5938
Email: zhangt@stjohns.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Kristin Gallagher
Sent: Thursday, December 11, 2008 12:37 PM
Subject: [SERIALST] Subscription Service Agencies

Hello,

I am hoping you all may be able to provide me with some feedback.  I am
looking at subscription agencies for our periodicals here because the
agency we had been with was just acquired by another company.

I have requested and received quotes from most of the following vendors:

Basch Subscriptions
WTCox
Wolper
Ebsco
Popular
Demco

I am hoping for feedback on any of the vendors above - how is their
customer service?  Have you had any issues with claiming and receiving
missed issues?  How quickly are issues resolved?

You can email me off list regarding this if you like.  Most of their
quotes are pretty comparable pricewise, so right now I am just more
concerned about customer service.

Thank you in advance for your thoughts!

Sincerely,

Kristin

Kristin Gallagher
Technology Services Librarian
Fairport Public Library
1 Village Landing
Fairport, NY 14450
kristin.gallagher@fairportlibrary.org
585.223.3648 x19

(2)------------------
Date: Thu, 11 Dec 2008 14:07:45 -0500
From: Marcy Gascoine <MGascoine@NACDS.org>
Subject: RE: [SERIALST] Subscription Service Agencies

We also use EBSCO out of Birmingham and have no complaints.

Marcy Gascoine
NACDS Resource Center
Alexandria, VA

(3)-------------------
Date: Thu, 11 Dec 2008 14:11:06 -0500
From: "van Sickle, Jennifer" <Jennifer.vanSickle@trincoll.edu>
Subject: RE: [SERIALST] Subscription Service Agencies

We are longtime EBSCO customers and can definitely recommend them.  They
also have an office in Massachusetts, which is where our customer
service and database reps are located.

Jennifer van Sickle
Serials Librarian & Sciences Coordinator
Trinity College Library
300 Summit St.
Hartford, CT USA 06106

jennifer.vansickle@trincoll.edu

phone: 860-297-2250
fax: 860-297-2251

(4)-------------------
Date: Thu, 11 Dec 2008 14:28:04 -0500
From: Anne McCaffrey <mccaffra@dowling.edu>
Subject: Re: [SERIALST] Subscription Service Agencies

Hello, Kristin,

We use Ebsco Subscription Services here at Dowling and are very satisfied
with their service.  The customer service representatives are very
competent and professional, claims can be processed online, and responses
to any queries are timely. While I do not know anything about the other
agencies you are considering, I would recommend Ebsco.

Have a good evening,
Anne

Anne McCaffrey
Advanced Senior Library Assistant
Library/Technical Services
extension 5024
fax 3374