We also had 3 print subs, cut back to 2 when we went online.  The only way that we avoided problems with multiple copies was to go direct.  I had one sub to my home address and brought it in to the library.  The other 2 I renewed by phone each year with a credit card so a human at the Chronicle office could make sure the renewal was done properly.  I've dropped the copy delivered to my home.  I'm still calling in the renewal to the other 2.  This is a common problem with multiple copies of popular titles.  As we've gone online and eliminated multiple copies, life has become a little simpler in this regard.  No matter how good an agency is, the fulfillment ends of these publications just aren't set up for multiple copies.

Good luck--
Alice

Alice Gormley
Serials Librarian
Marquette University
Raynor Memorial Libraries

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Palmiter, Sherry
Sent: Tuesday, October 07, 2008 10:49 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Chronicle of Higher Education.

We had similar problems (also with Ebsco) when we had a multiple copy
subscription.  Now we receive it online and have cut our print
subscription to one copy.  No more problems.

<><><><><><><><><><><><><>
Sherry Palmiter
Serials Librarian
Lemieux Library, Seattle University
901 12th Avenue
Seattle, WA  98122

ph:  (206) 296-6204
fax: (206) 296-2572

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Waldrop, Christopher A
Sent: Monday, October 06, 2008 1:28 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Chronicle of Higher Education.

Are there any other libraries out there that have been having trouble
with getting multiple copies of issues of the Chronicle of Higher
Education? We get three copies through EBSCO, but every few months it
seems we start getting only one issue. Previously the publisher has
informed us that they've merged our three subscriptions into one. This
time when I contacted them I was told that they had three separate
accounts for us but that two had been put on hold.

Short of ordering them through three different vendors, or ordering them
from three different addresses, I don't know what else to do.

Christopher Allen Waldrop
Serials Coordinator
Order Services Department
Vanderbilt University Library
Ph: 615-343-3831
Fax: 615-343-8834