Good afternoon;

After encountering some very serious and ongoing service issues with EVA Subscription services, I have spoken with several others who have had the same or similar problems.

Having had no luck with the BBB (case closed because EVA did not respond), today I spoke with a person in the Massachusetts Attorney General's office about our experience and was advised that a complaint by a single library through their Consumer Complaint and Mediation services hotline would be unlikely to have much effect. However, complaints from multiple libraries would be likely to "get the attention" of the AG's office.

I would encourage anyone who has had an experience similar to ours (I'll be glad to share if you'd like to contact me directly) to follow up with a consumer complaint by visiting the AG's webpage
 http://www.mass.gov/?pageID=cagohomepage&L=1&L0=Home&sid=Cago  and following the links to Complaints and Mediation Services.

We'd also be interested in hearing about others' experiences with EVA.

Thanks,
Ike

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A. Issac Pulver, MSLS, Director
Saratoga Springs Public Library
49 Henry Street
Saratoga Springs, NY 12866
518-584-7860  www.sspl.org <http://www.sspl.org/>
ipulver@sals.edu